Management Skills List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


MANAGEMENT SKILLS: List of resources
Title & Format	Price	Description

Insights and Strategies Series	AUD $4,697.00 Buy Now	Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On - Caring from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industries. It i... More...

Switch On - Respect from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It... More...

Switch On Series	AUD $935.00 Buy Now	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Bread	AUD $550.00 Buy Now	BREAD - Business Secrets of the Beechworth Bakery. HUGE PRICE REDUCTION! $1650 now just $550! A powerful and moti... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Handling the New Wave from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	An amusing program about managing the expectations and behaviors of the newest recruits. ... More...

Mediating for Resolution from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Learn excellent skills for controlling respectful exchanges and facilitating solutions. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Cutting Edge Communication Comedy Series 1-80	AUD $7,920.00 Buy Now	COMEDY MAKES LEARNING FUN This comedy business series completed in 2016 was created by Psychologist Eve Ash and c... More...

Breaking Bullying from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team,... More...

De-Cluttering the Office from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol is on a mission to de-clutter the messy office so it’s tidy, motivating and safe. She implements a clean-d... More...

Giving Managers Feedback from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and ... More...

Making Decisions from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus ha... More...

Planning and Organizing from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different... More...

Understanding Accountability from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls... More...

Welcoming New People from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activit... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi... More...

Giving Hygiene Feedback from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	The team becomes aware of Sanjay’s body odor, and subtle remarks don’t help. Alex tries an anonymous gift ... More...

Overcoming Disempowerment from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for fee... More...

Surviving Team Conflicts from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse... More...

Understanding Financial Information from the series: Learning a la Carte Series	AUD $275.00 Buy Now	If you find financial information and reports a bit difficult to understand, this is an ideal program to gain a basic u... More...

Delegating and Empowering from the series: Q&A Series	AUD $275.00 Buy Now	For workplaces to function at their optimum, delegating and empowering are essential. In a very clear and concise way, ... More...

Difficult People and Situations Series	AUD $1,452.00 Buy Now	A series of 4 outstanding dramatized DVDs - a must for every business! Download Difficult People and Situatio... More...

Essentials for New Managers from the series: Q&A Series	AUD $275.00 Buy Now	Psychologists Eve Ash and Peter Quarry highlight the fact that very few newly promoted managers actually receive traini... More...

How to Develop Your People from the series: Take Away Training Series	AUD $275.00 Buy Now	Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guide... More...

Inspirational Leadership from the series: Workplace Excellence Series	AUD $495.00 Buy Now	Discover the behaviours, attitudes and strategies of outstanding leaders: Lead by example Project your passio... More...

Leadership Sins from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes mana... More...

Manager and Psychologist from the series: Q&A Series	AUD $275.00 Buy Now	A good manager needs an understanding of peoples behaviours. Not all people are the same, so the manager needs a rang... More...

Negotiating With Suppliers from the series: Take Away Training Series	AUD $275.00 Buy Now	Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be... More...

Outstanding Leadership from the series: Learning a la Carte Series	AUD $275.00 Buy Now	Peter Quarry interviews Ann Sherry (AO) CEO, Carnival Australia Ann Sherry has broad leadership experience in both pr... More...

Personality Clash from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv... More...

Q&A Series	AUD $1,496.00 Buy Now	A Series of 8 programs packed with practical strategies for improved workplace performance for staff and managers. An ... More...

Succession Planning from the series: Learning a la Carte Series	AUD $275.00 Buy Now	Peter Quarry interviews Ann Sherry (AO) CEO, Carnival Australia In this program Ann Sherry discusses the purpose and pr... More...

Understanding Personality Differences from the series: Q&A Series	AUD $275.00 Buy Now	Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet personality impacts in a ... More...

10 Steps to Flawless Appraisal Interviews from the series: Take Away Training Series	AUD $275.00 Buy Now	Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical t... More...

6 Ways to Prevent Sloppy Work from the series: Take Away Training Series	AUD $275.00 Buy Now	In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p... More...

How to Manage & Motivate a Sales Team from the series: Take Away Training Series	AUD $275.00 Buy Now	Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their... More...

Bullying Prevention: Employee Awareness and Response from the series: Duty of Care Series	AUD $495.00 Buy Now	This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees ... More...

Bullying Prevention: Roles and Responsibilities for Supervisors and Managers from the series: Duty of Care Series	AUD $495.00 Buy Now	Managers have a legal duty to control workplace bullying. This program will assist your compliance by providing a step b... More...

Coaching Challenges Series	AUD $1,452.00 Buy Now	In the real business world, coaching situations spring up all the time. The should be exciting opportunities for fe... More...

Introduction to Sexual Harassment for Supervisors and Managers - Industrial version from the series: Duty of Care Series	AUD $495.00 Buy Now	Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall... More...

Introduction to Sexual Harassment for Supervisors and Managers - Office version from the series: Duty of Care Series	AUD $495.00 Buy Now	Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personall... More...

Making Teams Work Brilliantly from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn how to set clear directions, facilitate open communication, provide sound leadership and develop cooperation. ... More...

Management Mastery Checklist from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating. ... More...

Managing a Mature Age Workforce from the series: Take Away Training Series	AUD $275.00 Buy Now	What is the impact of the decline of the 'baby boomers' in workplaces? Learn why companies must retain these workers. ... More...

Management Skills Videoquiz	AUD $275.00 Buy Now	An entertaining quiz to motivate managers and team leaders to improve the way they manage others. ... More...

Leadership in a Time of Change from the series: Learning a la Carte Series	AUD $275.00 Buy Now	This video examines what leaders should be doing in times of rapid, ongoing change. Find out how this differs from ... More...

Maintaining Continuous Motivation from the series: Learning a la Carte Series	AUD $275.00 Buy Now	In this video, discover why continuous motivation is essential for business success. Learn how to maintain it both... More...

Managing Gen X'ers from the series: Learning a la Carte Series	AUD $275.00 Buy Now	This video examines Generation Xers (those born between the mid 60s and the mid 70s). Uncover what makes them ti... More...

Strategies for Change from the series: Creating a High Performance Workplace Series	AUD $495.00 Buy Now	This video sets out the fundamental steps needed to move to high performance - benchmarking, developing a framework... More...

Successful Leadership from the series: Creating a High Performance Workplace Series	AUD $495.00 Buy Now	Effective leadership is an essential factor in achieving high performance. This video identifies key leadership qua... More...

Delegating & Prioritising from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn techniques for setting priorities and delegating effectively. ... More...

Leadership from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn the characteristics of effective leaders and the behaviour required in today's workplaces. ... More...

Performance Excellence Series	AUD $1,782.00 Buy Now	In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to he... More...

Managing Performance from the series: Take Away Training Series	AUD $275.00 Buy Now	Practical advice explaining the steps to successful performance management. ... More...

Supervisory Styles from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn to choose the right style of supervision for the right situation. ... More...

The New Supervisor from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover the challenges and opportunities awaiting the newly appointed supervisor.... More...

Heather's Case from the series: The Improving Performance Series	AUD $187.00 Buy Now	Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy... More...

Ian's Case from the series: The Improving Performance Series	AUD $187.00 Buy Now	Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ... More...

Jude's Case from the series: The Improving Performance Series	AUD $187.00 Buy Now	Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor... More...

Phil's Case from the series: The Improving Performance Series	AUD $187.00 Buy Now	Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h... More...

Solving the Problem from the series: The Improving Performance Series	AUD $187.00 Buy Now	Part three of Peter Quarry's powerful three-step formula for improving performance. ... More...

Solving Work Problems from the series: The Improving Performance Series	AUD $187.00 Buy Now	Covers job planning, counselling, disciplining and communication skills for managers. ... More...

What's Causing the Problem? from the series: The Improving Performance Series	AUD $187.00 Buy Now	Part two of Peter Quarry's powerful three-step formula for improving performance. ... More...

What's the Problem? from the series: The Improving Performance Series	AUD $187.00 Buy Now	Part one of Peter Quarry's powerful three-step formula for improving performance. ... More...

The Change Champions from the series: A System of Change Series	AUD $187.00 Buy Now	This video features Psychologist Peter Quarry and examines the essential attributes of effective change agents - those p... More...

Mates, Martyrs & Masters from the series: Funny Business Series	AUD $99.00 Buy Now	One of the common responsibilities of a manager or supervisor is getting things done through others. This task inv... More...