Improving Communication List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


IMPROVING COMMUNICATION: List of resources
Title & Format	Price	Description

Insights and Strategies Series	AUD $4,697.00 Buy Now	Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Cutting Edge English at Work Series - 20 program set	AUD $1,980.00 Buy Now	Special introductory price $1980! Normal catalog price $2640. These 20 groundbreaking programs combine psycholo... More...

Switch On - Assertiveness from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON ASSERTIVENESS is aimed at helping everyone communicate effectively and assertively, respecting other people... More...

Switch On - Everyone from the series: Switch On Series	AUD $275.00 Buy Now	This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel... More...

Switch On - Managers from the series: Switch On Series	AUD $275.00 Buy Now	Managers need to lead by example and this program unearths the negative thinking that can lead to disempowerment. ... More...

Switch On - Respect from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgmental attitude. It... More...

Switch On - Service from the series: Switch On Series	AUD $275.00 Buy Now	SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide service... More...

Switch On - Staff from the series: Switch On Series	AUD $275.00 Buy Now	This program provides the stimulus for everyone to re-evaluate their own thinking patterns and behaviors. It will hel... More...

Switch On Series	AUD $935.00 Buy Now	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated	AUD $275.00 Buy Now	An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind... More...

Peer Mediation from the series: Teaching and Learning Series	AUD $275.00 Buy Now	Four young primary school students are encountering problems in the schoolyard. Peer mediators are assigned to help so... More...

Teaching Literacy from the series: Teaching and Learning Series	AUD $275.00 Buy Now	Learning to read and write can be fun! By identifying individual needs and implementing effective teaching methods, stu... More...

Teaching Numeracy from the series: Teaching and Learning Series	AUD $275.00 Buy Now	Maths is a numbers game - at least it can be! This program shows how to encourage students to learn and develop their... More...

01: Make A Great Impression from the series: Success at Work Series - 10 program set	AUD $275.00 Buy Now	Dress for success, be enthusiastic and introduce professionally. ... More...

03: Be Confident and Assertive from the series: Success at Work Series - 10 program set	AUD $275.00 Buy Now	Speak with confidence, overcome personal blocks and be assertive. ... More...

04: Set and Achieve Goals from the series: Success at Work Series - 10 program set	AUD $275.00 Buy Now	Be clear about your goals and steps to achieve them and persist. ... More...

08: Build Employability Skills from the series: Success at Work Series - 10 program set	AUD $275.00 Buy Now	Find ways to learn new skills, manage your emotions and speak impressively. ... More...

09: Demonstrate Your Strengths from the series: Success at Work Series - 10 program set	AUD $275.00 Buy Now	Surprise people with knowledge, experience and self-awareness. ... More...

01. Greeting and Introducing from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to introduce yourself and others, and use the correct possessive pronouns - my, his, her, our, your an... More...

02. Saying Where People Are from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn the right preposition to say where people are and use the present continuous tense for actions in progress. ... More...

03. Describing People from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to describe people positively and negatively, and use regular and irregular comparatives and superlatives. ... More...

04. Asking Questions from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quali... More...

05. Saying What's Needed from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to talk about what’s needed and how to use modal verbs such as have to, should and must cor... More...

06. Giving Reasons from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to give reasons using because and talk about past actions using irregular forms of the simple past tense. ... More...

07. Describing Feelings from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to express positive and negative feelings, and talk about habitual actions and events using the simple... More...

08. Making Suggestions from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn the important skill of making suggestions and talk about future plans using going to. ... More...

09. Talking About Rules from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to understand and explain rules and use appropriate adverbs and quantifiers to talk about degree and frequency. ... More...

10. Communicating Feedback from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to give and receive feedback and talk about what has happened using the present perfect tense. ... More...

11. Complaining and Criticizing from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to recognize and express criticism and complaints and use the present perfect tense with periods of time. ... More...

12. Clarifying and Explaining from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to explain and clarify situations and ideas and use gerunds as the subject of the sentence. ... More...

13. Agreeing and Disagreeing from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to agree or disagree appropriately and use the first conditional to express possibilities. ... More...

14. Discussing Responsibilities from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn how to explain responsibilities and use the second conditional to express possibilities. ... More...

15. Giving Warnings from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn how to explain responsibilities and use the second conditional to express possibilities. ... More...

16. Expressing Ideas and Attitudes from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Understand and discuss ideas and attitudes and improve your fluency using coordinating conjunctions - and, so&nbs... More...

17. Apologizing from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to apologize appropriately and identify verbs that take the infinitive –want, seem, attempt, demand, expec... More...

18. Encouraging Others from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn ways to encourage others and check understanding using the correct question tags. ... More...

19. Comparing and Contrasting from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to compare and contrast people and situations and use what as the subject of the sentence rather than as a ... More...

20. Considering Options from the series: Cutting Edge English at Work Series - 20 program set	AUD $275.00 Buy Now	Learn to discuss various options and improve your conversation skills using subordinating conjunctions. ... More...

Handling Anyone Difficult from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ... More...

Overcoming Setbacks from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	When facing setbacks recognize when you feel stuck and move forward. ... More...

Resolving Conflict from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	A great program on essential skills for preventing and resolving conflict with best outcomes. ... More...

Responding Thoughtfully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). ... More...

Sharing Feedback from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Avoid defensiveness, be open to receiving and give specific balance feedback. ... More...

Cutting Edge Communication Comedy Series 1-80	AUD $7,920.00 Buy Now	COMEDY MAKES LEARNING FUN This comedy business series completed in 2016 was created by Psychologist Eve Ash and c... More...

Apologizing Carefully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry ... More...

Appreciating Diversity from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work.... More...

Behaving Unprofessionally from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of R... More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation... More...

Creating a No-Blame Culture from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typ... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which m... More...

Ensuring a Respectful Workplace from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racis... More...

Explaining Skillfully from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining i... More...

Facing Social Media from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Ser... More...

Listening Actively from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening sess... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to p... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t... More...

Understanding Accountability from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls... More...

Developing Successful Mindsets from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol te... More...

Surviving Team Conflicts from the series: Cutting Edge Communication Comedy Series 1-80	AUD $275.00 Buy Now	Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-asse... More...

Bullying and Harassment from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Bullying, harassment and especially sexual harassment is unacceptable in any workplace. But many people don't r... More...

Damage Control from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou... More...

Dealing with Manipulative People from the series: Take Away Training Series	AUD $275.00 Buy Now	Working with manipulative people can be difficult, as they have the ability to influence you or even exploit you. Psyc... More...

Difficult People and Situations Series	AUD $1,452.00 Buy Now	A series of 4 outstanding dramatized DVDs - a must for every business! Download Difficult People and Situatio... More...

Leadership Sins from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes mana... More...

Managing Boundaries from the series: Take Away Training Series	AUD $275.00 Buy Now	One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundari... More...

Negotiating With Suppliers from the series: Take Away Training Series	AUD $275.00 Buy Now	Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be... More...

Open Communication & Teamwork from the series: Workplace Excellence Series	AUD $495.00 Buy Now	Learn how to communicate effectively to achieve best results: • Promote open and honest communication • ... More...

Personality Clash from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitiv... More...

Understanding Personality Differences from the series: Q&A Series	AUD $275.00 Buy Now	Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet personality impacts in a ... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series	AUD $275.00 Buy Now	Just about every organisation is interested in diversity and has introduced policies and programs that support diversi... More...

Developing Emotional Competence from the series: Take Away Training Series	AUD $275.00 Buy Now	The concept of Emotional Intelligence has taken the world by storm. But what is it and how do you develop it? Get t... More...

Rewrite Your Relationships!	AUD $29.95 Buy Now	How to turn your negative thoughts into positive scripts and create the relationships you want. . ... More...

Rewrite Your Life!	AUD $24.95 Buy Now	How to turn your negative thoughts into positive scripts and change your life. ... More...

7 Steps to Improving Communication from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn a simple, effective seven-step blueprint that can immediately improve communication skills. ... More...

Hotlines Series	AUD $1,980.00 Buy Now	Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i... More...

Business Etiquette from the series: Take Away Training Series	AUD $275.00 Buy Now	Learn how business etiquette can improve your dealings in all aspects of your business. ... More...

Communication Essentials Series	AUD $1,452.00 Buy Now	Good communication is essential to an efficient and productive workplace. In today's flatter, team-focused organisa... More...

Teamwork Essentials Series	AUD $1,452.00 Buy Now	How can teams work better? How can they cope with change? What exactly is team building? What are the key communica... More...

Feedback Solutions Series	AUD $1,452.00 Buy Now	Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to g... More...

Teenagers Guide To The Galaxy Series	AUD $495.00 Buy Now	An outstanding Australian series to help develop communication skills. Developed by psychologist Eve Ash. ... More...

People Skills Series	AUD $3,740.00 Buy Now	This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The Peop... More...

Hello Australia Series	AUD $550.00 Buy Now	A Series for Learning English 10 episodes x 28 minutes each A series of ten TV programs to show how the English la... More...