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SERVICE PROBLEMS: List of resources
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Title & Format | Price | Description | |
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Insights and Strategies Series
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AUD
$4,697.00
Buy Now
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
More...
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Switch On Series
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AUD
$935.00
Buy Now
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
More...
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Getting Motivated
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AUD
$275.00
Buy Now
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
More...
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Damage Control
from the series:
Difficult People and Situations Series
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AUD
$495.00
Buy Now
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An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou...
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Dealing with Conflict Case Studies
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AUD
$495.00
Buy Now
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These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t...
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Handling the Difficult Customer
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar...
More...
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Managing Difficult Customers and Complaints
from the series:
Sales and Service Masterclass Series
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AUD
$275.00
Buy Now
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
More...
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Overcoming Objections
from the series:
Sales and Service Masterclass Series
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AUD
$275.00
Buy Now
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Ideal for group training and self-development. With excellent workbook and handouts.
Psychologist Peter Quarry and ...
More...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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AUD
$495.00
Buy Now
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See the difference when people want to provide exceptional service:
Be passionate about your work
Make a posi...
More...
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Managing Aggression in the Workplace
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus...
More...
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The Psychology of Saying Sorry
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog...
More...
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Dealing with Abusive & Threatening Calls
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally.
...
More...
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Sales & Service Turn-Offs
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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Identify the ten core principles of excellent service and what typically turns customers off.
...
More...
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The Power of Empathy
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
More...
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Handling Upset Customers
from the series:
Hotlines Series
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AUD
$275.00
Buy Now
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One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t...
More...
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Managing Anger & Abuse
from the series:
Hotlines Series
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AUD
$275.00
Buy Now
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When customers are angry it is important to deal with them effectively and professionally.
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More...
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Secret Service Awards
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AUD
$275.00
Buy Now
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The Secret Service Awards is where 'Candid Camera' meets 'MTV'!
Viewers have sent in their own secretly shot videoclips ...
More...
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Solving Problems
from the series:
Hotlines Series
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AUD
$275.00
Buy Now
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When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful whe...
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Managing Disagreements Constructively
from the series:
Learning a la Carte Series
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AUD
$275.00
Buy Now
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This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa...
More...
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Dealing with Difficult People
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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Develop techniques to handle angry, abusive or uncooperative people.
...
More...
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Handling Complaints
from the series:
Take Away Training Series
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AUD
$275.00
Buy Now
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Resolve problems and gain positive outcomes from difficult situations.
...
More...
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Receiving Feedback - Advanced Skills
from the series:
Feedback Solutions Series
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AUD
$495.00
Buy Now
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Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in...
More...
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Handling Difficult People
from the series:
People Skills Series
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AUD
$495.00
Buy Now
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Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger.
...
More...
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Staff Can Do Too
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AUD
$275.00
Buy Now
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Teach frontline staff to meet customers' needs with the CAN DO formula.
...
More...
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