Service Problems List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


SERVICE PROBLEMS: List of resources
Title & Format	Price	Description

Insights and Strategies Series	AUD $4,697.00 Buy Now	Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

Switch On Series	AUD $935.00 Buy Now	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki... More...

Getting Motivated	AUD $275.00 Buy Now	An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind... More...

Damage Control from the series: Difficult People and Situations Series	AUD $495.00 Buy Now	An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the accou... More...

Dealing with Conflict Case Studies	AUD $495.00 Buy Now	These four case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and t... More...

Handling the Difficult Customer from the series: Take Away Training Series	AUD $275.00 Buy Now	In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quar... More...

Managing Difficult Customers and Complaints from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ... More...

Overcoming Objections from the series: Sales and Service Masterclass Series	AUD $275.00 Buy Now	Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ... More...

Passion for Service Excellence from the series: Workplace Excellence Series	AUD $495.00 Buy Now	See the difference when people want to provide exceptional service: Be passionate about your work Make a posi... More...

Managing Aggression in the Workplace from the series: Take Away Training Series	AUD $275.00 Buy Now	This program explores how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A mus... More...

The Psychology of Saying Sorry from the series: Take Away Training Series	AUD $275.00 Buy Now	Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apolog... More...

Dealing with Abusive & Threatening Calls from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ... More...

Sales & Service Turn-Offs from the series: Take Away Training Series	AUD $275.00 Buy Now	Identify the ten core principles of excellent service and what typically turns customers off. ... More...

The Power of Empathy from the series: Take Away Training Series	AUD $275.00 Buy Now	Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Handling Upset Customers from the series: Hotlines Series	AUD $275.00 Buy Now	One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have t... More...

Managing Anger & Abuse from the series: Hotlines Series	AUD $275.00 Buy Now	When customers are angry it is important to deal with them effectively and professionally. ... More...

Secret Service Awards	AUD $275.00 Buy Now	The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips ... More...

Solving Problems from the series: Hotlines Series	AUD $275.00 Buy Now	When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful whe... More...

Managing Disagreements Constructively from the series: Learning a la Carte Series	AUD $275.00 Buy Now	This video covers the range of ways to manage disagreements and conflict. Understand that there is no one right wa... More...

Dealing with Difficult People from the series: Take Away Training Series	AUD $275.00 Buy Now	Develop techniques to handle angry, abusive or uncooperative people. ... More...

Handling Complaints from the series: Take Away Training Series	AUD $275.00 Buy Now	Resolve problems and gain positive outcomes from difficult situations. ... More...

Receiving Feedback - Advanced Skills from the series: Feedback Solutions Series	AUD $495.00 Buy Now	Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in... More...

Handling Difficult People from the series: People Skills Series	AUD $495.00 Buy Now	Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger. ... More...

Staff Can Do Too	AUD $275.00 Buy Now	Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...