Video  Finder
Solving Problems
This title is part of the Hotlines Series
Duration: 12 minutes
Synopsis
When faced with a problem staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions.
Key Learning Points
  • Listen to the problem
  • Express concern or apologise
  • Commit to helping
  • Clarify the details
  • Summarise and confirm
  • Provide a solution ASAP
  • Check satisfaction and offer more
Package Description
DVD with 12 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Service Staff
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL07
ISBN
9780980353280
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions