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QUALITY: List of resources
Title & Format Description
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach...
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Managing Multiple Sites
Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A major challenge for any growing organisation with...
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Negotiating With Suppliers
Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Leadership for Quality Service
In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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