The Psychology of Saying Sorry
This title is part of the
Take Away Training Series
Synopsis
Find out why people have such difficulty apologizing when something has gone wrong. Discover the benefits of apologizing and learn the simple dos and don'ts. Includes a special section on forgiveness!
Key Learning Points
Why Apologise?
- Acknowledge the wrong doing
- Allows you and the other person to move to a situation of healing
- Decreases heart rate, blood pressure and breathing normalises
- Lets people know you have heard and understood them
Why is Apologising So Difficult?
- People feel vulnerable to being sued or legal action
- Emotional stamina
- "I'm sorry this happened" even though it's not my fault, eg computer crashing at the bank
- Admitting you're wrong is hard
How to Apologise:
- Don't make excuses
- Don't offer the cheap, quick, easy apology
- Don't rush the apology without being ready to listen to the other person
- Don't apologise then do the same thing again
- Don't expect everything to be back to normal straight away
- Do apologise as quickly as possible
- Do give the person the opportunity to vent their anger
- Do let the person know you understand why they're angry
- Do take corrective action while saying sorry
Forgiving Others:
- If you don't forgive you're holding on to a lot of anger and resentment
- Understanding this is important - or it can be very damaging to you both physically and mentally
- Take the grievance less personally
- Look at the offender in a more positive light
Package Description
DVD
Recommended Audiences
- Managers
- All staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT100
ISBN
9780975108888
Published
Melbourne
Filming location
Australia
Release year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions