Shopping Cart (0)
Video  Finder
Coaching New People
Duration: 9 Minutes
AUD $275.00

This video is divided into chapters:

1. Help them settle in
2. Offer practical steps to build skills
3. Give time and encouragement
4. Use feedback to fix problems
5. Be a caring mentor

Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include

1. Help them settle in – introduce newcomers to the corporate culture (Marcus does this with two toy kangaroos to the bemused Dion and Tatiana) and welcoming questions.

2. Offer practical steps to build skills. Dion tries unsuccessfully to adjudicate an argument between Sam and Michael. They progressively coach Dion on how to effectively interrupt a disruptive personal discussion between colleagues.

3. Give time and encouragement. Alex coaches Dion on how to answer the phone properly.

4. Use feedback to fix problems. Carlos complains to Steve that Dion is often late; Steve advises Carlos to explain to Dion how this disrupts his schedule. Carlos gives Dion feedback.

5. Be a caring mentor. Dont flood the person with suggestions but give them different ways to consider a problem. If they make mistakes, what did they learn?

Key Learning Points

"Take time out to coach newcomers. Help them develop their potential"


Don’t ignore newcomer training needs
INSTEAD: Prepare and make them feel welcome

Don’t ignore poor communication
INSTEAD: Take time to encourage and build skills

Don’t let issues go unchecked
INSTEAD: Give feedback for improvement

Don’t set a bad example
INSTEAD: be a caring mentor and role model

Recommended Audiences
  • Teams
  • All staff
  • University students
  • Managers
Distributed in the following format(s)
  • DVD
Media Type
 Video Recording
Presentation Style
  • Comedy
  • Drama
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
Copyright owner
Seven Dimensions
Seven Dimensions