Ideal for group training and self-development. With excellent workbook and handouts.

Psychologist Peter Quarry and a panel of experts explore the dynamics of first impressions, building rapport, and strategies for building trust - all critical elements in securing sales and providing quality customer service. They offer some specific tools to overcome the de-motivation that affects all sales people from time to time, and examine the role of physical fitness and attitude in producing the positive energy required to succeed.

Discover ways to create a great impression and build positive customer relationships:

• Build rapport and develop trust
• Show interest and ask questions
• Use positive body language and warm tone
• Ensure a professional look with clothing and grooming
• Maintain a strong positive attitude - use recharge techniques
• Ensure fitness for best energy levels

• Service Staff
• Managers
• Sales Staff

• DVD

• English

• Interview