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The Balanced Scorecard
Duration: 13 minutes
AUD $495.00
Synopsis

This video shows how Mobil and Centrelink are using the Balanced Scorecard to measure performance. The Scorecard uses both financial and non-financial Key Performance Indicators.

Management and staff establish KPIs for the whole organisation as well as for each level of the organisation.

Traditionally, organisations have used financial indicators to measure performance.

Two organisations, Mobil and Centrelink, recognised the value of the Balanced Scorecard approach to measuring performance and the need to put time and resources into having realistic performance indicators.

Key Learning Points
Learn how to improve overall workplace performance by introducing a Balanced Scorecard. Determine key success factors and KPIs for each of four perspectives:
  1. Financial
  2. Customer
  3. Internal business
  4. People, learning and growth
Package Description
DVD with 10 page section in workbook including activities, exercises and to-dos.
Recommended Audiences
  • All staff
  • Executives
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Documentary
  • Case Study
STOCK CODE
CHPW5
Published
Melbourne
Filming location
Australia
Release year
1998
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions