Video  Finder
Essential Counselling Skills
This title is part of the Take Away Training Series
Duration: 14 minutes
Synopsis
Learn the three main types of counselling skills and how to develop them to increase interpersonal effectiveness.
Key Learning Points

Core counselling behaviours:

  • Make eye contact
  • Nod, avoid distractions
  • Face the person
  • Active listening - summarise what has been said
  • Observe feelings - make comments and show empathy
  • Question and respond - use exploration questions

The road map - practical steps underlying the counselling:

  • Clear problem statement - what hurts/is wrong?
  • Identify blocks - causes, obstacles
  • Identify possible solutions - evaluate
  • Action plan

The style mix:

  • The Advice Style - tell what to do, offer suggestions
  • The "Yes, but..." Game
  • The Question Style: ask questions - 'homework', silence; push responsibility back - increases commitment to solution
  • Ask for feedback
  • Refer difficult cases if out of depth
Package Description
DVD
Recommended Audiences
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT65
ISBN
9781921909498
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions