Video  Finder
10 Essential Interviewing Skills
This title is part of the Take Away Training Series
Duration: 16 minutes
Synopsis
Establish facts and make quality judgements for recruitment, accident investigation or market research interviews.
Key Learning Points

1. Prepare logistics

  • Suitable time and place
  • All documents (selection criteria, research questions)
  • Source and confirm interviewees

2. Determine structure and questions

  • Open vs. closed
  • Inappropriate questions (leading, multifaceted, rambling, self-answered)
  • Compliance with relevant legislation
  • Behavioural questions

3. Build rapport

  • Body language
  • Greeting
  • Small talk (caution in recruitment)

4. Outline structure and process

  • Explain structure, purpose and expected length
  • Time for interviewee's own questions
  • Gain agreement to proceed

5. Encourage participation

  • Use of silence - give the person space, time to think 80/20 rule

6. Establish facts

  • Seek specifics
  • Explore inconsistencies
  • Discreet note-taking

7. Control the interview

  • Time management - cover all questions
  • Manage sidetracks
  • Ensure all goals are met

8. Active listening

  • Summarise and 'playback'
  • Helps check your comprehension
  • Helps keep the interview on track, on time

9. Make judgements

  • Suspend first impressions
  • Use all the interview information
  • Avoid personal bias
  • Gather additional information

10. Wrap up

  • Explain what will happen next (keep promises)
  • Offer feedback
  • Thank person
Package Description
DVD
Recommended Audiences
  • Managers
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT62
ISBN
9781925287844
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions