Video  Finder
Mediating Disputes
This title is part of the People Skills Series
Duration: 25 minutes
Synopsis
Learn a step-by-step method for resolving disputes, personality clashes and other conflicts.
Key Learning Points
The four steps to mediating disputes:
  1. Clarify the issues
  2. Control the discussion
  3. Do a deal
  4. Action plan
Learning Outcomes
  1. Describe the four steps to mediating disputes
  2. Demonstrate the use of mediation skills in a real or role played dispute mediation session
Package Description
DVD and a PDF workbook on disc
Recommended Audiences
  • Managers
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
PSKILLS05
ISBN
9781875645220
Published
Melbourne
Filming location
Australia
Release year
1992
Remastered year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions