Video  Finder
Appreciating Human Differences
This title is part of the Hotlines Series
Duration: 12 minutes
Synopsis
People come from a wide range of backgrounds with a varying range of needs and abilities.
It is essential that call centre staff accommodate these differences in a natural and professional way.
Key Learning Points
  • Speak clearly
  • Avoid jargon and slang
  • Slow down if necessary
  • Use repeats and pauses
  • Personalise service
Package Description
DVD with 10 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL05
ISBN
9780980353266
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions