Video  Finder
Building Relationships
This title is part of the Hotlines Series
Duration: 12 minutes
Synopsis
Call centre operators are often the first and most important point of contact with the customer.
They need to have a positive approach to customers and learn to build rapport and be willing to help.
Key Learning Points
  • Be enthusiastic
  • Take personal responsibility
  • Show interest
  • Engage with the customer
  • Use the customer's name
Package Description
DVD with 10 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL03
ISBN
9780980353242
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions