Carol loves to train but Dion shows great promise and skill.

Sam, Barney and Carol agree that whats needed for masterful training is good structuring and session design and crisp delivery. Marcus praises Carol for her organizational skills, although Serena thinks shes somewhat too good with catchy acronyms. Casey points out that an effective trainer is attuned to peoples different learning styles. Marcus brings fun to training with boxing kangaroos for conflict resolution and hat day for exploring stereotyping and prejudice. Serena likes to break sessions into small groups and give them a challenge. Sam commends Steves approach to storytelling, giving facts along the way that can be retained for future use. Sam also favors mnemonic devices for remembering key points. Dion and Carol emphasize the importance of skill building and keeping energy levels high, which can be done for example through role-plays that provide opportunities for correction and practice.

"Design and deliver quality training so people enjoy learning"

DELIVER TRAINING MASTERFULLY

Don’t be a lazy trainer
INSTEAD: Plan and structure sessions

Don’t just lecture
INSTEAD: Be creative and energize learners

Don’t expect mastery
INSTEAD: Build skills with role-plays

Don’t waste opportunities
INSTEAD: Embed the learning

• All staff

• DVD

• English

• Drama
• Comedy