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Listening Skills
Purple DotCore listening skills
  • Develops immediate rapport
  • Shows ongoing interest
  • Avoids distractions
  • Actively listens
  • Remains focussed
Red DotUnderstanding
  • Explores and probes
  • Remembers detail
  • Avoids prejudging
  • Interprets non-verbal signs
  • Summarises conclusions
Orange DotResponding
  • Reacts appropriately
  • Uncovers issues
  • Prioritises concerns
  • Controls own emotions
  • Agrees on action
Green DotAdvanced listening skills
  • Handles negative emotions
  • Responds to unreasonable demands
  • Manages rambling talker
  • Comfortable with diversity
  • Listens in meetings