Whether conveying information, giving instructions, coaching or selling, the ability to convey information in a clear and concise way is a core communication skill.
Learn the three essential steps for this skill to avoid misunderstandings and mistakes.
We spend a large part of our time at work communicating with each other. Whether conveying information, giving instructions, coaching or selling, the ability to make others comprehend information in a clear and concise way is a communication skill.
One of the biggest traps when explaining things is thinking that you are doing it effectively when actually you are not. Often the message that the other person receives is not the same as the message you intended to send.
This video teaches viewers the three steps necessary for conveying information clearly and avoiding misunderstandings, inefficiencies, errors and conflicts.
- Get the attention of listeners using three simple techniques
- Organise information to make it easy for the listener to understand and make sure the other person has received the message accurately
- Be able to describe the three steps in conveying information clearly
- Have practiced explaining something to another person and received constructive feedback
- Have identified three specific behaviors that need to change in your workplace to improve the way information is conveyed
- All staff
- Managers
- DVD
- English
- Drama