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Designing & Delivering a Training Session
Mergers, Acquisitions & Divestments
01: Hello
Determining Key Result Areas
Minimizing Risk
01: Make A Great Impression
Developing a Beginner's Mindset
Miscarriages of Justice
01: Meeting People
Developing Assertiveness Skills
Mistakes and Challenges
01. Greeting and Introducing
Developing A Training Plan
Motivating Fun Workplace
02: Communicate Effectively
Developing Emotional Competence
Moving into E-Learning
02: Family and friends
Developing Resilience
My Music Teacher's OK
02: Numbers
Developing Sales Capabilities
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02. Saying Where People Are
Developing Successful Mindsets
Navigating Career Change
03: Be Confident and Assertive
Developing Trainer Skills
Negotiating for Results
03: Can you spell that?
Difficult Appraisal Situations
Negotiating for Success
03: Giving information
Difficult People and Situations Series
Negotiating With Suppliers
03. Describing People
Difficult Presentations Made Easy
New Supervisor (The)
04: About Us
Diffusing Anger
O
04: Set and Achieve Goals
Discipline Interviewing
Office Interview - Confidence & Persistence
04: Thanks!
Discrimination in the Workplace
Office Manager Interview
04. Asking Questions
Diversity - Making it Work
On The Edge
05: Prioritize and Organize
Duty of Care Series
Open Communication & Teamwork
05: What do you do?
Duty of Care Series - Industrial Version - 7 Titles
Outstanding Leadership
05: Where is it?
Duty of Care Series - Office Version - 7 Titles
Overcoming Disempowerment
05. Saying What's Needed
E
Overcoming Fears
06: A typical day
Eating Well, Feeling Good
Overcoming Harassment
06: Contribute to the Team
Effective Listening
Overcoming Negative Behaviors
06: When?
Effective Schools
Overcoming Objections
06. Giving Reasons
Effective Written Reports
Overcoming Personal Barriers to Diversity
07: Appreciate Feedback
Elevator Pitch
Overcoming Setbacks
07: How much? How many?
Eliminating Workplace Bullying
Overcoming Stress
07: Where can we meet?
Embracing New Ideas
P
07. Describing Feelings
Emotional Intelligence
Passion for Service Excellence
08: Build Employability Skills
Employer of Choice
Peer Mediation
08: Meal time
Empowering People
People Skills Series
08: What's happening?
Empowering Yourself
Performance Appraisals
08. Making Suggestions
Energy & Enthusiasm
Performance Excellence Series
09: Demonstrate Your Strengths
Enhancing Service
Performance Management Cycle (The)
09: Instructions and advice
Ensuring a Respectful Workplace
Personal Goal Setting
09: Work
Ensuring Security
Personality Clash
09. Talking About Rules
Entrepreneur Skills
Phil's Case
1
Essential Counselling Skills
Phone as a Friend (The)
10: At the market
Essentials for New Managers
Pitching and Influencing
10: Impress at Job Interviews
Ethical Behaviour
Pitching Your Business
10: You choose
Ethics and Standards
Planning and Organizing
10. Communicating Feedback
Evaluate Anything
Planning and Scheduling for Results
10 Employability Attributes & Skills
Event Assistant Interviews
Planning to Restructure
10 Essential Interviewing Skills
Example Product
Positive Approach to Speaking (A)
10 Essential Reception Skills
Exercising Personal Power
Positive Mindset for Interviews
10 Essentials for Successful Induction
Expert Evidence Case Studies
Positive Thinking
10 Healthy Work Habits
Expert Evidence Series
Power of Checklists in Crisis Management (The)
10 Mistakes in Marketing
Expert Witness Preparation
Power of Empathy (The)
10 Point Checklist Before Delivering Training
Explaining Clearly
Pre-appearance Discussions
10 Point Checklist for Briefing a Consultant
Explaining Skillfully
Prejudice and Discrimination
10 Powerful Networking Skills
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Preparing for Emergencies
10 Steps to Flawless Appraisal Interviews
Facilitation Skills
Preparing for My Appraisal
11: Asking for help
Facing Social Media
Preparing for your Appraisal
11: The weekend
Family Fireworks
Preparing Your Business Case
11. Complaining and Criticizing
Feedback Solutions Series
Presentation Skills
12: At home
Finding My Magic - 2 Children's DVD Sets
Presentations Without Fear
12: How do you feel?
Finding My Magic - Children's Rights Series
Presenting Reports and Opinions
12. Clarifying and Explaining
Finding My Magic - Introductory Series
Presenting to a Group
13: Let's go
Finding My Magic - Series 1: Episode 1 Discovering the Magic
Presenting with Impact
13: Vacation time
Finding My Magic - Series 1: Episode 2 Sharing the Magic
Presenting With Passion
13. Agreeing and Disagreeing
Finding My Magic - Series 1: Episode 3 Kate finds her Magic
Privacy and Ethical Behavior
14: How was your week?
Finding My Magic - Series 1: Episode 4 The Magic at Work
Privacy Issues
14: Online
Finding My Magic - Series 2 Episode 1: Let's Be Fair
Problem of Nightmare Staff (The)
14. Discussing Responsibilities
Finding My Magic - Series 2 Episode 10: Don't Exploit Me
Problem Solving and Initiative
15: Comparing
Finding My Magic - Series 2 Episode 11: Keep Me Safe
Process of Negotiation (The)
15: I don't know
Finding My Magic - Series 2 Episode 12: Know My Rights
Productive Counselling
15. Giving Warnings
Finding My Magic - Series 2 Episode 2: Listen to Me
Professional Business Writing
15 Ways To Handle Today's Stress
Finding My Magic - Series 2 Episode 3: That's Private
Project Management Success Factors
16: Do you like them?
Finding My Magic - Series 2 Episode 4: Don't Bully Me
Property Manager Interview
16: I love it
Finding My Magic - Series 2 Episode 5: Be At School
Psychology of Attraction (The)
16. Expressing Ideas and Attitudes
Finding My Magic - Series 2 Episode 6: What's Best for Me
Psychology of Resistance (The)
17: Be Careful
Finding My Magic - Series 2 Episode 7: Let's be Healthy
Psychology of Saying Sorry (The)
17: Doing things
Finding My Magic - Series 2 Episode 8: My Right to a Good Home
Puberty, Periods And Pimples
17. Apologizing
Finding My Magic - Series 2 Episode 9: Respect My Beliefs
Public Speaking with Confidence
18: Chatting
Focusing on Results
Putting Customers First
18: Fun with friends
Formula for Team Success (A)
Q
18. Encouraging Others
Friendships - Making And Breaking
Q&A Series
19: Are you OK?
Funny Business Series
Questions of Commitment
19: Can I help?
Future of Work (The)
Question Types in Interviews
19. Comparing and Contrasting
Future Trends in Business
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Reach for the Stars
20: Emergency!
Gender Inequality
Receiving Feedback - Advanced Skills
20: What are you going to do?
Getting Fit for Business
Receiving Feedback - Basic Skills
20. Considering Options
Getting Motivated
Receptionist Interviews
3
Getting The Most out of Training
Recognition & Feedback
360 Degree Feedback
Getting To Know Me
Recruiting High Achievers
4
Girls, Boys And Sex
Recruiting the Best
4 Ways to Boost Your Leadership Skills
Giving Bad News
Redefining Mentoring
4 Ways to Enhance your Career
Giving Feedback - Advanced Skills
Reducing Absenteeism
5
Giving Feedback - Basic Skills
Reference Check
5 Steps to High Self-Esteem
Giving Hygiene Feedback
Regaining Control of Your Day
6
Giving Managers Feedback
Reinventing Appraisals Series
6 Essential Steps to Getting That New Job
Giving Personal Feedback
Removing Tension
6 Ways To Boost Your Career Prospects
Giving Up Bad Habits
Resolving Conflict
6 Ways To Build Rapport
Global Cultural Awareness
Responding Thoughtfully
6 Ways to Increase Job Satisfaction
Going for a Job Interview
Rethinking Marketing
6 Ways to Manage Overload
Graduate Interviews
Revitalizing After Downsizing
6 Ways to Prevent Sloppy Work
Green & Giving
Reward and Remuneration
6 Ways to Resolve Conflict
Group Assessment Interview
Rewarding Performance
7
Growing a Franchise
Rewrite Your Life!
7 Key Sales Skills
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Rewrite Your Relationships!
7 Levers to Success
Handling Anyone Difficult
Risks And Wrongs
7 Steps to Improving Communication
Handling Complaints
Risk Taking
7 Ways to Handle a Difficult Boss
Handling Difficult People
Rock Star Leadership
9
Handling the Difficult Customer
Rocky Road of Change (The)
9 Essentials for Exit Interviews
Handling the New Wave
Role of the Expert
A
Handling Tricky Appraisals
Role Plays & Work Tests
Accepting Change
Handling Upset Customers
Running an Effective Crisis Simulation
Achieving Best Practice in Crisis Management
Heather's Case
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Achieving SMART Goals
Hello Australia Episode 1
Safe & Smart
Action Learning for Results
Hello Australia Episode 10
Sales & Service Turn-Offs
Adult Learning Principles
Hello Australia Episode 2
Sales and Service Masterclass Series
Advanced Sales Techniques
Hello Australia Episode 3
Sales Rep Interview
An Efficient Approach to Online Dating
Hello Australia Episode 4
Satisfying Customers
An Introduction to Business Ethics
Hello Australia Episode 5
Scenario Planning
Anna or Mat?
Hello Australia Episode 6
Science of Selection (The)
Apologizing Carefully
Hello Australia Episode 7
Secret Service Awards
Appreciating Diversity
Hello Australia Episode 8
Seeking Legal Advice
Appreciating Human Differences
Hello Australia Episode 9
Selection Interviewing
Arrogance and Humility
Hello Australia Series
Selection Interview Skills Series
Art of Behavioural Interviewing (The)
Herpes - The Secret is Out
Selection Techniques
Art of Questioning (The)
Hotlines Series
Self Defence for Women
Assertive With Adults
How to Avoid Decisions
Self Empowerment
Assessing & Developing Performance
How to Cope in Harsh Times
Selling Yourself First
Assessment Centre Interviews
How to Develop Your People
Senior Management Development
B
How to Make a 5 Star Impression
Setting Agendas and Taking Minutes
Balanced Scorecard (The)
How to Manage & Motivate a Sales Team
Setting Goals to Stretch and Grow
Balancing Work & Private Life
How to Manage Knowledge Workers
Setting the Overall Goal
Be Careful With Email
How to Mentor
Sexual Health Streaming Bundle
Behaving Unprofessionally
How to Sell A New Idea
Sharing Feedback
Behavioural Interview Triggers
How to Survive Email Overload
Show Enthusiasm & Confidence
Being an Employer of Choice
HR Dashboard of Metrics and Analytics
Simple English Series - 20 program set
Being Assertive
HR Strategy and Management
Situational Coaching
Best Practice Workplace Checklist
I
Skills for Answering Questions
Board Role and Responsibilities
Ian's Case
Skills for Lobbying Government
Boardroom Effectiveness
Identifying Performance Standards
Skills for Managing Redundancy / Layoffs
Body Language & Rapport in Interviewing
Implementing Successful Training
Solving Problems
Boomerang
Improving Environmental Performance
Solving the Problem
Boosting Emotional Intelligence
Improving Governance
Solving Work Problems
Boys, Girls And Equality
Improving Performance Series (The)
So You Agree With Me?
Brainstorming and Solving
Improving Profitability in Tough Times
Spirit of Service (The)
Brand Marketing
Improving Self-Esteem
Staff Can Do Too
Bread
Improving Team Climate
Stakeholder Reputation Research
Breaking Bullying
Increasing Motivation At Work
Starting Relationship Selling
Building Brand and Reputation
Increasing Website Traffic
Staying Happy & Positive Throughout Life
Building Relationships
Induction Promise (The)
Staying Motivated at Work
Building Strategic Alliances
Influencing Others
Staying Positive
Building Trust
Influencing Senior Managers
Stereotyping and Diversity
Building Your Personal Brand
Innovation & Continuous Improvement
Strategic Planning for the Longer Term
Bullying and Harassment
Innovation in the Workplace
Strategies for Change
Bullying And Teasing
Insights and Strategies Series
Stress Management
Bullying Even at the Top
Inspirational Leadership
Stretching the Team
Bullying Prevention: Employee Awareness and Response
Inspiring Social Change
Success at Every Level
Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
Inspiring your Team with a Vision
Success at Work Series - 10 program set
Business Etiquette
Interviewing
Success at Work Series Streaming Bundle
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Interviewing for Receptionist
Success Factors for Teams
Cadetships - Students Face a Panel
Interviewing Panels
Success Factors for Virtual Teams
Café Interviews - Mistakes & Success
Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
Successful Leadership
Can I Help You?
Introduction to Sexual Harassment for Supervisors and Managers - Office version
Successful Thinking Habits
Can We Talk?
Introduction to Sexual Harassment in the Workplace - Industrial version
Succession Planning
Career Coaching Skills
Introduction to Sexual Harassment in the Workplace - Office version
Supervising Effectively
Career Management and Talent Review
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Supervisory Styles
Career Planning
Job Interviews - No Surprises
Supporting Others
Career Resilience
Job Interview Success Series
Surviving Stress and Burnout
Career Self-Management
Jude's Case
Surviving Team Conflicts
Change Champions (The)
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Sustainable Business
Change Without Anxiety
Kangaroo
Switch On - Assertiveness
Changing Role of Managers (The)
L
Switch On - Caring
Chlamydia - The Secret is out
Laying Off and Redeploying People
Switch On - Everyone
Closing the Sale
Leadership
Switch On - Managers
Coaching
Leadership for Quality Service
Switch On - Respect
Coaching Challenges Series
Leadership in a Time of Change
Switch On Series
Coaching New People
Leadership Sins
Switch On - Service
Coaching on the Job
Leading Group Discussions
Switch On - Staff
Coaching to Build Skills
Learning a la Carte Series
System of Change Series (A)
Coaching to Clarify Expectations
Learning from 360 Degree Feedback
T
Coaching to Develop Motivation
Learning from Mistakes
Take Away Training Series
Coaching to Encourage Flexibility
Learning in the Virtual World
Take Care Giving Expert Advice
Coaching to Enhance Confidence
Learning Organisations for the Future
Taking Ideas into Business Reality
Coaching to Resolve Conflict
Learning to Learn
Talking Up Your Business
Common Facilitation Mistakes
Listening
Teaching and Learning Series
Communicating Clearly
Listening & Understanding
Teaching Greetings
Communicating in a Team
Listening Actively
Teaching Literacy
Communicating Without Words
Lobbying and Influence
Teaching Numeracy
Communication Essentials Series
Looking at Employment Contracts
Team Building
Conducting Successful Discipline Interviews
Looking into the Future
Team Negotiations
Conducting Training Activities
Losing Your Cool
Teams That Work
Confidentiality Obligations by HR
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Teamwork Essentials Series
Conflict within Teams
Maintaining Continuous Motivation
Teenagers Guide To The Galaxy Series
Consulting Skills For Professionals
Making A Good Impression
Test Product
Continuous Team Development
Making Committees More Effective
Thanks for the Memory
Controlling Call Time
Making Decisions
Thinking It Through
Controlling Credit Card Debt
Making Teams Work
Time Management
Controlling Meetings
Making Teams Work Brilliantly
Top Tips
Conveying a Professional Image
Manage Change Successfully
Transforming SILOS
Conveying Information
Management Mastery Checklist
Trying Myers-Briggs
Cooperative Workplace (The)
Management Skills Videoquiz
Turning Ideas into Reality
Coping With Change
Manager and Psychologist
U
Coping with Retrenchment
Managing a Complainer
Understanding & Dealing with Depression
Copyright Warning
Managing Aggression in the Workplace
Understanding Accountability
Corporate Eating for Health
Managing a Mature Age Workforce
Understanding Body Language
Corporate Social Responsibility
Managing Anger & Abuse
Understanding Financial Information
Corporate Stretch (The)
Managing Bad Press
Understanding Group Dynamics
Cost Reduction Strategies
Managing Boundaries
Understanding Intellectual Property
Counselling Poor Performers
Managing Call Centre Staff
Understanding Knowledge Work
Creating & Working with Knowledge
Managing Career Transitions
Understanding Personality Differences
Creating a High Performance Workplace Series
Managing Change & Developing Performance
Unfair Dismissal
Creating a No-Blame Culture
Managing Change in Tough Times
Unions and Collective Bargaining
Creating a Powerful Resume
Managing Contractors
Using Goals to GROW
Creating Positive Impressions
Managing Crises
V
Creating Powerful Visions
Managing Crises and Brand Damage
Value of Employee Ownership (The)
Creating Workforce Agility
Managing Difficult Customers and Complaints
Value of Podcasts (The)
Creating Your Brand Proposition
Managing Disagreements Constructively
Vision & Values
Creative Brainstorming for Innovation
Managing Disruptive Conduct
Vision for Change (The)
Credentials and Technology
Managing Gen X'ers
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Credibility and Experience
Managing Grievances
We're All Different
Crisis Management Strategy Planning
Managing Growth
Welcoming New People
Cross Cultural Communication Skills
Managing Meetings
Wellbeing & Balance
Culture and Oneness
Managing Multiple Sites
What's Causing the Problem?
Customer Service Role Plays
Managing Performance
What's New in Empowerment
Cutting Edge Basic English Series - 20 program set
Managing Personal Finances
What's Really Going On?
Cutting Edge Communication Comedy Series 1-80
Managing Projects Effectively
What's the Problem?
Cutting Edge English at Work Series - 20 program set
Managing Recruitment Effectively
What Customers Love and Hate
Cutting Edge English Package - DVD
Managing Remotely
What If
Cutting Edge English Package - Streaming
Managing Time Successfully
Why Are We Stuck?
D
Managing Upwards
Will to Win (The)
Damage Control
Managing Virtual Teams
Winners
Dealing with Abusive & Threatening Calls
Mastering Social Media
Winning First Impressions
Dealing With Conflict
Mates, Martyrs & Masters
Wipe out the Jargon
Dealing with Conflict Case Studies
Mediating Disputes
Working Constructively in a Sales Team
Dealing with Difficult People
Mediating for Resolution
Working Safely
Dealing with Manipulative People
Meeting Case Study
Working Together Series (The)
Dealing with the Unmotivated Employee
Meeting For Results
Working with the Board
Dealing with Trauma & Distress
Meeting Segments
Workplace Discrimination: Employee Awareness Response
Decision Making in Groups
Meetings Series
Workplace Discrimination: Roles and Responsibilities for Supervisors and Managers
De-Cluttering the Office
Meetings Under Control
Workplace Excellence Series
Delegating & Prioritising
Meet the Dial Tones
Workplace Liability.com
Delegating and Empowering
Men & Women are Different
Write Your Own Ticket
Delivering Sensational Service
Mentoring
Y
Delivering Training Masterfully
Mentoring for Executives
You Manage the Culture
Young Man Desperate To Impress (A)
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