DVDs can help you build skills and knowledge at all levels of the organization.

Try our best selling DVD packages with workbooks for leaders and activities and practical strategies for learners:

1. Coaching Challenges
2. Workplace Excellence
3. Difficult People & Situations
4. Selection Interview Skills
5. Job Interview Success Series
6. Communication Essentials
7. Feedback Solutions
8. Hotlines Telephone Training System
9. People Skills
10. Performance Excellence
11. Reinventing Appraisals
12. Teamwork Essentials
13. Teaching & Learning

For any successful training program there are three steps;

STEP 1: Determining Training Needs

What training and skill development is needed and for whom? At the organizational level, consider;

• Vision and goals - what skills are needed to ensure these are met?
• Changes that create learning needs (e.g. implementing a new appraisal scheme, creating newly merged teams, introducing new technology)?
• Solving problems (e.g. high staff turnover, customer complaints, skill deficits)?
• Implementing policies (e.g. sexual harassment, bullying, privacy, well being etc)
• What requests for training are being made by various areas of the organization?

At an individual level explore skill development needs. Use 360-degree online feedback tools, Skill Indicators, to provide invaluable feedback on a specific range of skills, whether it be listening, time management, teamwork, service, management, or even emotional competence. Skills that need to be improved can efficiently be identified.

EXAMPLES OF TRAINING NEEDS that can be met by DVD training systems include:

• Improve service and sales skills
• Develop feedback skills
• Overcome bullying and harassment
• Develop professional telephone skills
• Improve leadership skills
• Build coaching skills in team leaders
• Enhance presentation and meeting skills
• Manage change successfully
• Develop performance management skills

STEP 2: Creating a Skills Development Strategy

The DVD training systems work as self-paced or in groups. Self-paced. Choose a DVD as you need it. Going for a job interview? Doing appraisals? Managing new staff? Giving bad news? Missed a training course? Many DVDs have workbooks as pdfs on the DVD disks. They provide key learning points and additional activities. Consider working with a peer to share the learning, or a manager to relate the learning back to the business. Link this learning to a personal development plan. Trainer led group training. Trainer's guides provide a wide range of activities and handouts for learners. DVDs are modular with skills broken down into logical groups. Programs can be in short bursts over weeks, or all in a longer course format. We recommend setting activities that are completed back at work. This way the lessons are reinforced in a real life setting where skills can be practised and eventually become habits.

STEP 3: Evaluation of Training

Review and evaluate the outcomes of any training program to ensure training needs are met. Use a 360-degree feedback (Skill Indicators) to evaluate changes and improvements. With rapidly changing workplace demands, this final step will often take us straight back to STEP 1 as new procedures are brought in and higher standards of performance and quality are demanded by our customers. In top organizations there is an ongoing relationship between feedback and training at every level.