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LISTENING SKILLS: List of resources
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Boomerang
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USD $605.00
Buy Now
Buy Online USD $574.75
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Learn how to use the reciprocity urge to create happy customers and cooperative teams.
More...
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Closing the Sale
from the series:
Sales and Service Masterclass Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Communicating Clearly
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Staff in call centres need to learn to communicate clearly, especially if someone has diffic...
More...
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Damage Control
from the series:
Difficult People and Situations
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USD $495.00
Buy Now
Buy Online USD $470.25
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An excellent case study of a major product delivery disaster and a very angry client - all superbl...
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Effective Listening
from the series:
People Skills Series
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USD $495.00
Buy Now
Buy Online USD $470.25
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Listening
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Find out common listening mistakes and how to really hear what people are saying.
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More...
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Listening & Understanding
from the series:
Communication Essentials Series
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USD $605.00
Buy Now
Buy Online USD $574.75
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Learn the five key skills of effective listening and understanding - show interest, focus on...
More...
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Listening Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
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Negotiating for Results
from the series:
Cutting Edge Communication Comedy Series 1-36
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USD $275.00
Buy Now
Buy Online USD $261.25
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Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants ...
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Passion for Service Excellence
from the series:
Workplace Excellence
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USD $495.00
Buy Now
Buy Online USD $470.25
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New Release!!! See the difference when people want to pro...
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Personality Clash
from the series:
Difficult People and Situations
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USD $495.00
Buy Now
Buy Online USD $470.25
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Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Selling Yourself First
from the series:
Sales and Service Masterclass Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Switch On - Caring
from the series:
Switch On Series
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USD $275.00
Buy Now
Buy Online USD $261.25
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SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide rang...
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Switch On - Respect
from the series:
Switch On Series
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USD $275.00
Buy Now
Buy Online USD $261.25
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SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgme...
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Switch On - Service
from the series:
Switch On Series
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USD $275.00
Buy Now
Buy Online USD $261.25
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SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...
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Switch On Series
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USD $935.00
Buy Now
Buy Online USD $888.25
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-36
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USD $275.00
Buy Now
Buy Online USD $261.25
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegat...
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The Power of Empathy
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and d...
More...
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What Customers Love and Hate
from the series:
Sales and Service Masterclass Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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