Video  Finder
Passion for Service Excellence
This title is part of the Workplace Excellence Series
Duration: 11 minutes
Synopsis

See the difference when people want to provide exceptional service. Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions will flow naturally.

Passion for Service Excellence is a program that demonstrates how to deliver excellent service. You will learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions, will all flow naturally. The case study video segments in this course show how different organizations achieve service excellence, from phone calls to relationships, from product knowledge to handling complaints. Each person featured in this video delivers service from the heart.

Once this program is completed, you will have learned that loving what you do, having a desire to learn and to go that extra mile, are what add up to brilliant service. You will have strategies to make a positive first impression, build friendly relationships with customers, use your product knowledge effectively, understand customer needs and deliver solutions. You will have learned to turn complaints into commendations.

Interactive eLearning course

This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.

Key Learning Points
  • Identify the difference when people want to provide exceptional service
  • Examine ways of being passionate about your work
  • Identify how to make a positive first impression with a happy voice, positive greeting, fast response and professional image
  • Build friendly relationships
  • Know your product
  • Understand needs and deliver solutions
  • Turn complaints into commendations
Package Description

Leader's Guides with discussion questions, activities, handouts and full scripts.

Recommended Audiences
  • Managers
  • All staff
Distributed in the following format(s)
  • DVD
  • Stream
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Documentary
  • Case Study
STOCK CODE
WE5
ISBN
9781921409769
Published
Melbourne
Filming location
Australia
Release year
2009
Remastered year
2020
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions