Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Caro...

Tasha, Dustin, Charlotte and Sally are put to the test when they are each confronted by an unexpec...

An excellent case study of a major product delivery disaster and a very angry client - all superbl...

Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, whi...

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...

In some workplaces people deal with really difficult customer or clients... often all day long. P...

Hotlines is an entertaining video-based training package for call centre staff developed ...

Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak...

Just about every organisation is interested in diversity and has introduced policies and program...

New Release!!!

See the difference when people want to pro...

SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide rang...

SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgme...

SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...

The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...

Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegat...