Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting rela...

Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Caro...

Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, whi...

Whether conveying information, giving instructions, coaching or sellin...

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...

In some workplaces people deal with really difficult customer or clients... often all day long. P...

Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak...

New Release !!!

Learn how to communicate effectively to ac...

Just about every organisation is interested in diversity and has introduced policies and program...

New Release!!!

See the difference when people want to pro...

Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti...

SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide rang...

SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgme...

SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...

The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...

Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegat...