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MANAGING CALL CENTRE STAFF: List of resources
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| Title & Format | Price | Description | |
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Communication Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Controlling Call Time
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Staff in call centres need to be able to control call time and manage talkative callers poli...
More...
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Focusing on Results
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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It is not enough for call centres staff to have the right manner. They must also focus on re...
More...
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How to Manage & Motivate a Sales Team
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Sales managers all need to implement the seven essential skills covered in this program to e...
More...
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Management Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Managing Call Centre Staff
from the series:
Learning a la Carte Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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This video describes the latest research on staff turnover and the...
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Meet the Dial Tones
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Jamie, Martin and David work in a call centre. They form a band, T...
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Passion for Service Excellence
from the series:
Workplace Excellence
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USD $495.00
Buy Now
Buy Online USD $470.25
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New Release!!! See the difference when people want to pro...
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Recognition & Feedback
from the series:
Workplace Excellence
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USD $495.00
Buy Now
Buy Online USD $470.25
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New Release!!! Motivate people, develop skills and improv...
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Staying Positive
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Call centres need their staff to stay positive. This program encourages staff to manage pres...
More...
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Switch On Series
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USD $935.00
Buy Now
Buy Online USD $888.25
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...
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Team Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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