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CALL CENTERS/CENTERS: List of resources
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Call Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provid...
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Cold Calling
from the series:
Advanced Telephone Skills Set
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USD $275.00
Buy Now
Buy Online USD $261.25
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The key skills for cold calling on the telephone.
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More...
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Debt Collecting
from the series:
Advanced Telephone Skills Set
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USD $275.00
Buy Now
Buy Online USD $261.25
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Demonstrates how to handle the three most difficult types of debt collection calls.
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More...
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Ethical Behaviour
from the series:
Q&A Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviou...
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Getting Motivated
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USD $495.00
Buy Now
Buy Online USD $470.25
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...
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Handling Messages
from the series:
Basic Telephone Skills Set
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USD $275.00
Buy Now
Buy Online USD $261.25
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Take messages accurately and professionally.
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More...
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Hotlines Series
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USD $3,564.00
Buy Now
Buy Online USD $3,385.80
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Hotlines is an entertaining video-based training package for call centre staff developed ...
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Making Calls
from the series:
Basic Telephone Skills Set
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USD $275.00
Buy Now
Buy Online USD $261.25
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Effective techniques for giving information and making a follow-up call.
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More...
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Managing Call Centre Staff
from the series:
Learning a la Carte Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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This video describes the latest research on staff turnover and the...
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Passion for Service Excellence
from the series:
Workplace Excellence
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USD $495.00
Buy Now
Buy Online USD $470.25
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New Release!!! See the difference when people want to pro...
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Receiving Calls
from the series:
Basic Telephone Skills Set
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USD $275.00
Buy Now
Buy Online USD $261.25
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Answer calls and handle enquiries in a positive and professional manner.
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More...
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Switch On - Service
from the series:
Switch On Series
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USD $275.00
Buy Now
Buy Online USD $261.25
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SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...
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Switch On Series
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USD $935.00
Buy Now
Buy Online USD $888.25
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...
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