Video  Finder
Handling Messages
Duration: 12 minutes
Synopsis
Take messages accurately and professionally.
Highlights the importance of taking down a clear message that covers the relevant information. It then moves onto the next step - delivering it promptly.
Key Learning Points

Stage 1: Taking the Message Correctly

  • preparation
  • the numbers
  • the letters
  • the message
  • the why and wherefor
  • screen messages
  • accept personal responsibility
  • keep it clear

Stage 2: Deliver Messages Promptly

  • the time limit
  • the follow-up
  • the cover-up
  • the screen
  • the pay-off
Package Description
DVD and an 18-page workbook containing activities and to-dos.
Recommended Audiences
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 No Display
Presentation Style
  • Drama
STOCK CODE
BTS3
ISBN
1875645152
Published
Melbourne
Filming location
Australia
Release year
1989
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions