Video  Finder
Making Calls
Duration: 13 minutes
Synopsis
Effective techniques for giving information and making a follow-up call.
This video demonstrates how to make a variety of different types of business calls, courteously and efficiently. It gives effective techniques for:
  • finding out information
  • giving information
  • making a follow-up
  • making a complaint
 The program also highlights some common pitfalls and looks at what happens when preparation isn't adequate.
Key Learning Points

1. Groundwork

  • find out about your phone system
  • learn about the fax
  • know your company
  • make your own telephone book
  • know how to find out numbers

2. Preparation

  • make a list
  • time your calls
  • determine the what and why

3. Professionalism and Courtesy

  • identify yourself
  • use the receiver's name
  • listen carefully
  • make notes
  • pass on results

4. Different Types of Calls

  • giving information
  • getting information
  • the follow-up
  • the complaint
Package Description
DVD and a 23-page workbook containing activities and to-dos.
Recommended Audiences
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 No Display
Presentation Style
  • Drama
STOCK CODE
BTS2
ISBN
1875645144
Published
Melbourne
Filming location
Australia
Release year
1989
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions