Service Burnout
Duration: 17 minutes
Synopsis
Service burnout is a stress reaction suffered by many frontline and service staff.
This module covers physical and emotional symptoms; effects on customer service; how to prevent burnout; and how to overcome burnout.
This video provides an overview of the nature of stress and burnout in service situations. Causes of burnout are explored and suggestions for avoiding AND overcoming it are presented.
Key Learning Points
- Stress and burnout
- Sources of stress
- Effects of stress
- Individual differences
- The service context
- Dealing with service burnout
Package Description
DVD and a 37 page workbook containing activities and exercises.
Recommended Audiences
- Service Staff
Distributed in the following format(s)
- DVD NTSC
- DVD PAL
Available in the following language(s)
- English
Media Type
No Display
Presentation Style
- Drama
STOCK CODE
IS08
ISBN
9780980353211
Published
Melbourne
Filming location
Australia
Release year
1988
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions