Getting Organised to Serve
Duration: 40 minutes (16+24)
Synopsis
This two-part module outlines how organisations can get their 'service mix' right by overhauling internal systems, removing service barriers, streamlining organisational structures and functions, and motivating staff to serve.
Video 1: The Service Mix
This video looks at a number of elements which every organisation needs to examine. What is the right service mix for any organisation that wants to provide excellent service?Video 2: Inside Workings
This video explores the key internal issues which affect the level of service offered. How does an organisation go about achieving the right service mix?
Key Learning Points
- The goals for service - the 'service mix'
- Internal systems and staff
- Organisational structures and functions
- Motivating staff
Package Description
Two DVDs and a 29 page workbook containing activities and exercises.
Recommended Audiences
- Managers
Distributed in the following format(s)
- DVD NTSC
- DVD PAL
Available in the following language(s)
- English
Media Type
No Display
Presentation Style
- Drama
STOCK CODE
IS02
ISBN
9780980342772
Published
Melbourne
Filming location
Australia
Release year
1988
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions