Video  Finder
Giving Bad News
This title is part of the People Skills Series
Duration: 12 minutes
Synopsis

It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also budget cuts, restructuring and changes to roles and responsibilities.

Learn the three essential steps of communicating bad news effectively to minimise conflict and trauma.

Key Learning Points
  1. Get to the point
  2. Deal with reactions
  3. Focus on positives
Learning Outcomes
  1. Be able to describe the three main skills of giving bad news sensitively and effectively
  2. Have practised these three main skills in a role-play and received feedback
Package Description
DVD and PDF workbook on disc.
Recommended Audiences
  • Executives
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
PSKILLS19
ISBN
9781875645473
Published
Melbourne
Filming location
Australia
Release year
1993
Remastered year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions