Seven Dimensions Training Videos, DVDs, Books and Assessment Tools - Skill Indicators

<body>   <span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='../../awmmenupath.gif' alt=''></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='../../menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>  <p class="style1">360 Degree Skill Indicators </p> <p>Use the 360<sup>o</sup> Skill Indicators to assess training and development needs and evaluate improvement of skills. Discover your strengths and weaknesses across a range of skills. Compare your self-assessment with how others rate your skills. Find out which skills you need to improve.</p> <p><span class="videoheading"><strong>Twenty-four 360<sup>o</sup> Skill Indicator topics</strong></span> <br> <span class="style22"><img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#asi" target="_self">Assertiveness Skills</a> (ASI)<br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#csi" target="_self">Call Skills</a> (CSI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#cri" target="_self">Client Relationships</a> (CRI)<br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#cmi" target="_self">Conflict Management</a> CMI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#cei" target="_self">Consulting Effectiveness</a> (CEI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#eci" target="_self">Emotional Competence</a> (ECI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#isi" target="_self">Interviewing Skills</a> (ISI)<br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#lsi" target="_self">Listening Skills</a> (LSI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#msi" target="_self">Management Skills</a> (MSI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#mci" target="_self">Managing Change</a> (MCI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#mpi" target="_self">Managing Projects</a> (MPI) <br> <img src="images/square_bullet_blue2.gif" width="6" height="6"> <a href="#mfi" target="_self">Meeting Facilitation</a> (MFI) </span><br> <span class="bodytext"><span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#mei" target="_self">Mentoring Effectiveness</a> (MEI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#nsi" target="_self">Negotiation Skills</a> (NSI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#psi" target="_self">People Skills</a> (PSI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#pmi" target="_self">Performance Management</a> (PMI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#pei" target="_self">Presentation Effectiveness</a> (PEI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#ppi" target="_self">Professional Performance</a> (PPI)<br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#spi" target="_self">Sales Performance</a> (SPI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#ssi" target="_self">Service Skills</a> (SSI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#smi" target="_self">Stress Management</a> (SMI)<br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#tsi" target="_self">Team Skills</a> (TSI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#tmi" target="_self">Time Management</a> (TMI) <br> <span class="style22"><span class="style10 style24"><img src="images/square_bullet_blue2.gif" width="6" height="6"></span></span> <a href="#wei" target="_self">Work Effectiveness</a> (WEI) </span></p> <p><strong>How they work<br> </strong><span class="bodytext"><span class="style22"><span class="style10 style24">Step 1. The first step is to rate yourself on 20 skills related to the Skill Indicator of your choice, using the <em>Self-Rating Questionnaire</em> and circling the numbers on the scale. It has 20 pairs of items, each pair describing a different skill. </span></span></span></p> <p><span class="style22"> Step 2. Once you have completed the <em>Self-Rating Questionnaire</em>, you can calculate your Self-Rating Scores by adding up the numbers you circled. and then transferring them to the <em>Summary Sheet </em>provided. <br> <br> Step 3. Invite others to rate you. A special feature of the Skill Indicators is that you can get feedback from others on how they rate your skills. This can be very useful as other people may have a more accurate perception of your skills than you do. </span></p> <p>Step 4. When you have received three completed feedback questionnaires, you can calculate your <em>Feedback Scores</em> by adding the numbers circled for each pair of items and writing them in the <em>Summary Sheet</em>. On completion, average scores are calculated. <br> <br> Step 5. To help interpret and understand your scores, they are transferred to a graph which will give a clearer picture of your profile.</p> <p><span class="bodytext">Each <em>Skill Indicator </em>comes with complete instructions, examples and frequently asked questions to assist in gaining an accurate picture of skills and areas in need of improvement. The final step in the process is to take action on those skills that need development!</span></p> <p class="videoheading"><strong>Assertiveness Skills Indicator (ASI) <br> </strong><span class="bodytext"><u><br> Core Assertiveness Skills</u> <br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicates confidently<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Expresses ideas and opinions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids being manipulated<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls own emotions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages Requests <br> <br> <u>Managing Upwards</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Seeks support<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Makes requests<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages pressure<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes own priorities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Seeks and gives feedback</span></p> <p class="videoheading"><span class="bodytext"><u>Working in a Team</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Contributes in meetings<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides assistance<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Offers direction<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Listens to others<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Respects others' rights<br> <br> <u>Handling Difficult People</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides consistent service<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shows empathy<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Calmly communicates information<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Negotiates a solution<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Stays calm</span></p> <p class="videoheading"><strong>Call Skills Indicator (CSI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Conveys a Professional Image</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Speaks well<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses professional protocols<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds rapport<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Willing to help<br> <br> <u>Communicates Clearly</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Listens to questions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives information clearly<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Appreciates human differences<br> <br> <u>Focuses on Results</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Achieves targets<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls call time<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Right first time<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Committed to improvement </span></p> <p class="videoheading"><span class="bodytext"><u>Satisifes Customers</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Well informed<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Adds value<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Follows through<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Solves problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages upset customers<br> <br> <u>Stays Positive</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Stays calm<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Sustains motivation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains professionalism<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Contributes to team </span></p> <p class="videoheading"><strong>Client Relationships Indicator (CRI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Focuses on Service</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Projects a professional image<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains high standards<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Responds quickly and efficiently<br> <br> <u>Builds Relationships</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Explains partnership roles<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds rapport<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies needs and concerns<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Proactively shares information<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes credibility<br> <br> <u>Satisfies Customers</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Meets needs<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeps promises<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gains cooperation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Demonstrates competence<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Checks customer satisfaction</span> </p> <p class="videoheading"><span class="bodytext"><u>Exceeds Expectations</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Initiates improvements<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides updates<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages diversity<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Takes extra steps<br> <br> <u>Manages Difficult Situations</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Clarifies issues<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Resolves problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Balances competing demands </span></p> <p class="videoheading"><strong>Conflict Management Indicator (CMI) </strong></p> <p class="videoheading"><span class="bodytext"><u>Avoids Conflict Spiral</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Recognises conflict signs<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Stays calm<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids negative judgements<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains respect<br> <br> <u>Explores and Clarifies</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Asks questions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Actively listens<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> States own position<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Clarifies needs of others<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uncovers hidden concerns<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Summarises agreements and differences </span></p> <p class="videoheading"><span class="bodytext"><u>Works Together</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Positive body language<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops cooperation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages participation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Willing to accommodate<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shares resources<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives positive feedback<br> <br> <u>Creates Win/Win Outcomes</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Stays open and flexible<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Pushes for specifics<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Creatively seeks alternatives<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Agrees to action plan </span></p> <p class="videoheading"><strong>Consulting Effectiveness Indicator (CEI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Establishes Client Relationship</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops rapport<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Assesses client readiness<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Behaves ethically<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Clarifies all roles<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Outlines process ahead<br> <br> <u>Facilitates Solution</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives unbiased advice<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Delivers promised actions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages client ownership<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages difficult situations<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides client support<br> <br> <u>Manages Expectations</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Negotiates resources needed<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Influences and persuades<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes critical milestones</span> </p> <p class="videoheading"><span class="bodytext"><u>Identifies Issues to be Resolved</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies key issues<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Collects adequate data<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Diagnoses causes of problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains focus<br> <br> <u>Concludes Consultancy</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Clearly ends consultancy<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies opportunity<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Learns from experience</span></p> <p class="videoheading"><strong>Emotional Competence Indicator (ECI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Emotional Self-Awareness</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Accurately identifies own <br> <img src="images/square_bullet_white.gif" width="6" height="6"> emotions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understands other perceptions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Intuitive<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Recognises thinking patterns<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Appreciates impact on others<br> <br> <u>Emotional Self Control</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Remains calm<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Emotional stamina<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Positive self talk<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Committed to achieving goals<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Continuous development</span></p> <p class="videoheading"><span class="bodytext"><u>Understands Others' Emotions</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Sensitive to others' feelings<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Concerned to help others<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Responds with empathy<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understands group emotions<br> <br> <u>Social Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicates about feelings<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds collaboration<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Motivates<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Adaptable<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Build trust<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Facilitates honesty</span></p> <p class="videoheading"><strong>Interviewing Skills Indicator (ISI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Sets up Interview</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Prepares for interview<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Determines interview questions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Sources interviewees<br> <br> <u>Builds Interviewee Motivation</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Creates rapport<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Outlines interview procedure<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gains agreement<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages participation<br> <br> <u>Achieves Results</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls interview<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Challenges inconsistencies<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Makes judgements<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Accurately records </span></p> <p class="videoheading"><span class="bodytext"><u>Questions and Listens</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Speaks clearly<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Asks appropriate questions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes facts<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Explores and probes<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses silence effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Actively listens<br> <br> <u>Concludes Interview</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Ensures coverage<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Commits to next steps<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Offers feedback and thanks </span></p> <p class="videoheading"><strong>Listening Skills Indicator (LSI) </strong></p> <p class="videoheading"><span class="bodytext"><u>Core Listening Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops immediate rapport<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shows ongoing interest<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids distractions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Actively listens<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Remains focused<br> <br> <u>Understanding</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Explores and probes<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Remembers detail<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids prejudging<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Interprets non-verbal signs<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Summarises conclusions</span> </p> <p class="videoheading"><span class="bodytext"><u>Responding</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Reacts appropriately<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uncovers issues<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Prioritises concerns<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls own emotions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Agrees on action<br> <br> <u>Advanced Listening Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handles negative emotions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Responds to unreasonable demands<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages rambling talker<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Comfortable with diversity<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Listens in meetings </span></p> <p class="videoheading"><strong>Management Skills Indicator (MSI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Leading</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicating vision<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Clarifying expectations<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Inspiring and motivating<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Setting an example<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Representing the team<br> <br> <u>Implementing</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Planning and organising<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Consulting on decisions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Solving problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Being fair<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Focusing on results </span></p> <p class="videoheading"><span class="bodytext"><u>Developing</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Coaching and training<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Delegating work<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Giving feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Career planning<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Fostering collaboration<br> <br> <u>Managing Change</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Seeking improvement opportunities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Taking risks<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Informing others<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Responding to feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gaining commitment to change </span></p> <p class="videoheading"><strong>Managing Change Indicator (MCI)</strong></p> <p class="videoheading"><u>Personal Qualities</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Welcomes change<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Resilient<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Active learner<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Supportive<br> <br> <u>Driven by Vision</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Explains big picture<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Promotes change passionately<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains drive and momentum<br> <br> <u>Builds Foundation for Change</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Plans systematically<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops strategy<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages stakeholders<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Plans support system </p> <p class="videoheading"><span class="bodytext"><u>Gains Commitment</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understands people's reactions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages resistance<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Generates ownership<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops champions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Celebrates successes<br> <br> <u>Implements Change</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages change project effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicates frequently<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Evaluates and follows up<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Monitors and adapts</span></p> <p class="videoheading"><strong>Managing Projects Indicator (MPI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Project Planning</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Determines project scope<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes strategy<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies resource needs<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages risk<br> <br> <u>Relationship Management</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Satisifes client<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Negotiates with suppliers/contractors<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Represents the project<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages change effectively <br> <br> <u>Project Team Management</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Assembles project team<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Leads project team<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages staff</span> </p> <p class="videoheading"><span class="bodytext"><u>Project implementation</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Monitors progress<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Progresses the project<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Solves problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages information<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Closes effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Evaluates the project<br> <br> <u>Resource Management</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages budget<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Schedules effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains quality </span></p> <p class="videoheading"><strong>Meeting Facilitation Indicator (MFI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Meeting Planning</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Assesses need for meeting<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Determines attendees<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Circulates agenda<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages logistics <br> <br> <u>Manages Group Discussion</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Introduces agenda<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages participation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Varies leadership style<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Resolves conflicts<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Summarises<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides feedback </span></p> <p class="videoheading"><span class="bodytext"><u>Maximises Meeting Productivity</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages time<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides tools and techniques<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses relevant data<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Analyses problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Aims for consensus decision<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages creativity<br> <br> <u>Ensures Positive Outcome</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds group cohesion<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Ensures agenda items are covered<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies action plans<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeps others informed </span></p> <p class="videoheading"><strong>Mentoring Effectiveness Indicator (MEI)</strong></p> <p class="videoheading"><u>Leads the Process</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Negotiates roles<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops session plans<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Evaluates progress<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Schedules uninterrupted sessions<br> <br> <u>Builds Trusting Relationship</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Facilitates discussion<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Generates trust<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Acts as sounding board<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Self discloses<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Supportive and nurturing<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages and inspires <br> <br> <u>Coaches and Develops</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides performance feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Confronts and challenges<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Facilitates learning and development<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Helps with career planning<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds confidence </p> <p class="videoheading"><u>Provides Practical Help</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shares wisdom<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Effective role model<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Assists with networking<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Advocates<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives unbiased advice </p> <p class="videoheading"><strong>Negotiation Skills Indicator (NSI)</strong></p> <p class="videoheading"><u>Prepares for Negotiation</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops agenda<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Collects necessary information<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Anticipates others' position<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Ensures adequate power<br> <br> <u>Develops Good Relationship</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shows respect<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Explores opening positions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Listens and understands<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages own emotions<br> <br> <u>Generates Problem Statement</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shares information<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Defines negotiation problem<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Emphasises similarities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes joint motivation</p> <p class="videoheading"><span class="bodytext"><u>Collaboratively Solves Problem</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Focuses on needs not positions <br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids right/wrong thinking<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Influences and persuades<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Thinks laterally<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Regularly summarises progress<br> <br> <u>Concludes Negotiation</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Has exit strategy<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Agrees on solution<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Honours all agreements</span></p> <p class="videoheading"><strong>People Skills Indicator (PSI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Personal Effectiveness</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Winning first impressions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Empowering yourself<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Being assertive<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Influencing others<br> <br> <u>Team Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicating in a team<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Team building<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Managing meetings<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Presenting to a group <br> <br> <u>Core Communication Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Explaining clearly<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Effective listening<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicating without words<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Interviewing</span></p> <p class="videoheading"><span class="bodytext"><u>Leadership</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Coaching on the job<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Productive counselling<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Empowering people<br> <br> <u>Handling Difficult Situations</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handling difficult people<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Giving bad news<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Dealing with conflict<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Mediating disputes<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Discipline interviewing </span></p> <p class="videoheading"><strong>Performance Management Indicator (PMI)</strong></p> <p class="videoheading"><u>Performance Planning</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Links corporate goals to individual employees<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Develops performance plans collaboratively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies specific areas for improvement<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Agrees on critical performance standards<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages ongoing change<br> <br> <u>Performance Reviewing</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses plans as basis for regular appraisal/review<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Actively involves employee in their appraisal/review<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Identifies strengths and areas for improvement <br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Agrees on development plans</p> <p class="videoheading"><u>Giving and Seeking Feedback</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives ongoing feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives specific feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Gives constructive feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Seeks feedback from others <br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handles difficult feedback situations <br> <br> <u>Coaching and Developing</u> <br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Values own role as coach<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds skills and knowledge<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Enhances confidence<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Encourages ability to cope with change<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Deals with under-performers<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Motivates employees </p> <p class="videoheading"><strong>Presentation Effectiveness Indicator (PEI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Professional and Prepared</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understands audience<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Creates a positive first impression<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Opens and closes powerfully<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Provides relevant objectives<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Outlines presentation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses visual aids<br> <br> <u>Delivers Information Effectively</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses suitable approach<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Ensures variety<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Actively involves audience<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Structures presentation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Persuades and motivates<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Illustrates ideas</span></p> <p class="videoheading"><span class="bodytext"><u>Demonstrates Confidence</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shows enthusiasm<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Speaks clearly<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls own anxiety<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages time assertively<br> <br> <u>Manages the Audience</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handles questions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Focuses discussion<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Continually evaluates reactions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls interruptions</span></p> <p class="videoheading"><strong>Professional Performance Indicator (PPI) </strong></p> <p class="videoheading"><u>Core Success Attributes</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Optimistic and persistent<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Effective organiser<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Behaves ethically<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicates effectively<br> <br> <u>Professional Expertise</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Knowledgeable<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains standards<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Appreciates business realities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Continuously self-develops<br> <br> <u>Problem Solving</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses information effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses logical reasoning<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Trusts own judgement<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Generates practical solutions </p> <p class="videoheading"><span class="bodytext"><u>Action Oriented</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Effective decision-maker<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Resourceful<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Goal directed<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Shares expertise<br> <br> <u>Emotional Competence</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Establishes effective networks<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Achieves cooperation<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages stress<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handles difficult situations </span></p> <p class="videoheading"><strong>Sales Performance Indicator (SPI)</strong></p> <p class="videoheading"><u>Maintains Industry Knowledge</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understands the market<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understands the company<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Knows products and services<br> <br> <u>Achievement Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Motivated to succeed<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains high stamina<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages time<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Customer service focus<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Efficient administration<br> <br> <u>Interpersonal & Communication Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Creates positive first impression<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Builds relationships<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Questions effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Listens attentively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Responsive</p> <p class="videoheading"><span class="bodytext"><u>Effective Selling Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Generates new business<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Professionally presents products/services<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Meets customer needs<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Creates on-selling opportunities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Overcomes objections<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Closes the sale<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maximises repeat business </span></p> <p class="videoheading"><strong>Service Skills Indicator (SSI)</strong></p> <p class="videoheading"><u>Preparing for Service</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Knowing your business<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Anticipating problems<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understanding service expectations<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeping management informed<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Projecting a professional image<br> <br> <u>Identifying Customer Needs</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Assessing service situations<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Building rapport<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Obtaining customer information<br> <br> <u>Satisfying Customers</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Meeting needs<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Being flexible<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Influencing customers<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Checking customer satisfaction </p> <p class="videoheading"><span class="bodytext"><u>Improves Communication</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Requests support<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Minimises interruptions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages own emotions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handles difficult people<br> <br> <u>Maintains Positive Attitude</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeps things in perspective<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Focuses on positives<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids blaming<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Comfortable with change<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Open to learning </span></p> <p class="videoheading"><strong>Team Skills Indicator (TSI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Showing Commitment</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Putting the team first<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Meeting team expectations<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Supporting team decisions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Representing the team<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Getting along with others<br> <br> <u>Taking Personal Responsibility</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Taking initiative<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Adapting<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Developing own skills<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Accepting feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Handling pressure </span></p> <p class="videoheading"><span class="bodytext"><u>Understanding the Team</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understanding goals<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understanding procedures<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Understanding roles<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Respecting differences<br> <br> <u>Developing the Team</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Sharing leadership<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Contributing ideas<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Giving constructive feedback<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Coaching others<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Learning from mistakes<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Building trust</span></p> <p class="videoheading"><strong>Time Management Indicator (TMI)</strong></p> <p class="videoheading"><u>Effective Planning</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Has clear goals<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Makes daily plan<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Determines priorities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Allocates time<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Reviews progress<br> <br> <u>Personal Work Habits</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeps workspace organised<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Avoids procrastination<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses information effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages concurrent activities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Finishes tasks<br> <br> <u>Communicates with Others</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Negotiates roles and responsibilities<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Able to say 'no'<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Controls interruptions<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages conflict<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses IT effectively </p> <p class="videoheading"><span class="bodytext"><u>Teamwork and Meetings</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Uses meetings effectively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Delegates/shares tasks<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeps up to date<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Demonstrates punctuality<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Focuses on results </span></p> <p class="videoheading"><strong>Work Effectiveness Indicator (WEI)</strong></p> <p class="videoheading"><span class="bodytext"><u>Productivity</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Focuses on results<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Maintains quality<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Takes initiative<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Strives for improvement<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Well organised<br> <br> <u>Teamwork and Interpersonal Skills</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Communicates information<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Keeps promises<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Honest and open<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Resolves conflicts productively<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Strong customer focus </span></p> <p class="videoheading"><span class="bodytext"><u>Welcomes the Future</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Positive about change<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Learns quickly<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Comfortable with technology<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Manages own career<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Thinks ahead<br> <br> <u>Copes with Pressure</u><br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Tolerates uncertainty well<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Does more with less<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> High flexibility<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Emotionally resilient<br> <img src="images/square_bullet_blue.gif" width="6" height="6"> Seeks to innovate </span></p> <p class="videoheading"><a href="../../index.html" target="_parent">Home</a> </p> </body>