People Skills
This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The People Skills Video Training System provides a complete communication curriculum.
PERSONAL EFFECTIVENESS
Video 1: Winning First Impressions (10 mins)
Discover how to make a positive impression and lasting impact when you meet and telephone people.
Video 2: Empowering Yourself (11 mins)
Become empowered, develop the confidence to say and do the things that you want.
Video 3: Being Assertive (17 mins)
Communicate openly and effectively in a range of situations, enhancing all areas of your relationships.
Video 4: Influencing Others (11 mins)
Identify the five techniques for influencing people so they take action.
TEAM SKILLS
Video 5: Presenting to a Group (14 mins)
You can immediately improve your presentations, ensuring you never fail to inform or motivate.
Video 6: Managing Meetings (15 mins)
Learn to control meetings, keep to time and ensure outcomes are achieved.
Video 7: Team Building (12 mins)
Discover the five key characteristics of all successful teams and find out how you can create your own winning team.
Video 8: Communicating in a Team (10 mins)
Learn to accept diversity, participate in meetings and ask for feedback.
CORE COMMUNICATION SKILLS
Video 9: Explaining Clearly (12 mins)
Learn the three essential steps that will ensure your explanations are easy to understand.
Video 10: Effective Listening (11 mins)
Find out how to improve your listening by using the five key skills necessary to become a good listener.
Video 11: Communicating without Words (12 mins)
Discover the importance of body language and other non-verbal messages, and how this influences the way you communicate.
Video 12: Interviewing (12 mins)
Learn communication and questioning skills that will enable you to get the information you need.
LEADERSHIP SKILLS
Video 13: Coaching on the Job (16 mins)
Ensure instructions are clearly understood and learned.
Video 14: Productive Counselling (12 mins)
Learn techniques that help when counselling an unmotivated employee or gaining commitment for improved performance.
Video 15: Empowering People (14 mins)
Motivate people to take more initiative, be more responsible and reach their full potential.
HANDLING DIFFICULT SITUATIONS
Video 16: Dealing with Conflict (12 mins)
Learn how to achieve a satisfactory result for all parties by resolving
conflict through cooperation.
Video 17: Mediating Disputes (25 mins)
Develop effective mediation and conflict resolution skills.
Video 18: Handling Difficult People (14 mins)
Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger.
Video 19: Discipline Interviewing (12 mins)
Avoid legal problems and ensure constructive, positive outcomes from disciplinary interviews by using this six-step process.
Video 20: Giving Bad News (12 mins)
Learn how to minimise trauma when giving bad news, like termination or restructuring, using this simple three-step process.
RELATED PRODUCTS
People Skills Indicator