<![CDATA[<body>
<!-- DO NOT MOVE! The following AllWebMenus code must always be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR menu_sub ******** -->
<span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='../../awmmenupath.gif' alt=''></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='../../menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>
<!-- ******** END ALLWEBMENUS CODE FOR menu_sub ******** -->
<p class="style1">The Improving Service Series </p>
<p class="bodytext"><strong>MODULE 1: <span class="videoheading"><u>SERVICE LEADERSHIP</u></span></strong><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> It Starts at the Top (21 mins)<br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Staying in Touch (15 mins)</p>
<p class="bodytext"><strong>MODULE 2: </strong>
<strong class="videoheading"><u>GETTING ORGANISED TO SERVE</u></strong><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> The Service Mix (16 mins)<br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Inside Workings (24 mins)</p>
<p class="bodytext"><strong>MODULE 3: <span class="videoheading"><u>SELECTING FOR SERVICE</u></span></strong><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> What to Look For (9 mins) <br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> How to Find It (26 mins)</p>
<p><span class="bodytext"><strong>MODULE 4:
</strong></span><span class="videoheading"><strong><u>SUPERVISING FOR SERVICE</u></strong></span><span class="bodytext"><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Training/Being Available (21 mins)<br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Motivating Staff, Improving Performance (18 mins) </span></p>
<p class="bodytext"><strong>MODULE 5: <span class="videoheading"><u>SERVING PEOPLE</u></span></strong><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> A Positive Approach (20 mins)<br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> A Special Sensitivity (17 mins) </p>
<p class="bodytext"><strong>MODULE 6: <span class="videoheading"><u>SELLING OUR SERVICES</u></span></strong><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Find out the Needs (18 mins)<br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Meeting Needs (20 mins)</p>
<p class="bodytext"><strong> MODULE 7: <span class="videoheading"><u>UNHAPPY CUSTOMERS</u></span></strong><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Welcoming Complaints (13 mins)<br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Cases of Complaint (18 mins)</p>
<p><span class="bodytext"><strong>MODULE 8:
</strong></span><span class="videoheading"><strong><u>SERVICE BURNOUT</u></strong></span><span class="bodytext"><br>
<img src="images/square_bullet_pink.gif" width="6" height="6"> Burnout (17 mins) </span><br>
<br>
<strong>RELATED PRODUCTS<br>
</strong><img src="images/square_bullet_blue.gif" width="6" height="6"> <a href="skill_indicators.htm#ssi" target="_parent">Service Skills Indicator</a></p>
<p><a href="../../index.html" target="_parent">Home</a></p>
</body>]]>