Seven Dimensions Training Videos, DVDs, Books and Assessment Tools



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SUBJECT INDEX

ALPHABETICAL INDEX

Assessment Tools
360 Degree Skill Indicators

Books
Rewrite Your Life!
Rewrite Your Relationships!

Videos & DVDs

Call Centre Skills
Hotlines (12 videos)

Change Management & Workplace Success
A New Way of Working (6 videos)
A System of Change (3 units)
Creating a High Performance Workplace (6 videos)
Managing to Be Green (3 videos)
The Improving Performance Series (3 modules)

Comedy Classics
The Funny Business Series (6 videos)

Communication & Teamwork
Communication Essentials (4 videos)
Feedback Solutions (4 videos)

Giving Feedback CD ROM
People Skills (20 videos)
Teamwork Essentials (4 videos)

A Young Man Desperate To Impress

Learning Libraries
Learning a la Carte (64 video titles)
Take Away Training (101 video titles)

Motivational Programs
Boomerang

Kangaroo
Winners

Performance Management & Coaching
Coaching Challenges (4 videos)

Performance Excellence (6 videos)

Reinventing Appraisals (5 videos)

Management Skills Videoquiz

Service & Sales
Advanced Telephone Skills (2 videos)
Basic Telephone Skills (4 videos)
Can Do
Sales Stars (4 videos)
Staff Can Do Too
The Corporate Stretch
The Improving Service Series (8 modules)
The Secret Service Awards
Total Quality Service (3 videos)

360^o SKILL INDICATORS /ASSESSMENT TOOLS
Assertiveness Skills Indicator
Call Skills Indicator
Client Relationships Indicator
Consulting Effectiveness Indicator
Conflict Management Indicator
Emotional Competence Indicator
Interviewing Skills Indicator
Listening Skills Indicator
Management Skills Indicator
Managing Change Indicator
Managing Projects Indicator
Meeting Facilitation Indicator
Mentoring Effectiveness Indicator
Negotiation Skills Indicator
People Skills Indicator
Performance Management Indicator
Presentation Effectiveness Indicator
Professional Performance Indicator
Sales Performance Indicator
Service Skills Indicator
Stress Management Indicator
Team Skills Indicator
Time Management Indicator
Work Effectiveness Indicator

BOOKS
Rewrite Your Life!
Rewrite Your Relationships!

DVDS & VIDEOS

Assertiveness, Empowerment & Overcoming Harassment
5 Steps to High Self Esteem
Assertiveness Skills Indicator
Being Assertive
Changing People
Dealing with Conflict

Developing Assertiveness Skills
Eliminating Workplace Bullying
Empowering People
Empowering Yourself
Exercising Personal Power
Influencing Others
Managing Upwards
Overcoming Harassment
Self Empowerment
Successful Thinking Habits
What's New in Empowerment?

Call Centres & Telephone Skills
Advanced Telephone Skills
Basic Telephone Skills
Call Skills Indicator
Corporate Stretch, The
Dealing with Abusive and Threatening Calls
Hotlines (12 videos)
Managing Call Centre Staff
Sales Performance Indicator

Career Planning
Balancing Work and Private Life
Career Coaching Skills
Career Planning
Career Self-Management
Coping with Retrenchment
Going for a Job Interview
Learning to Learn
Managing Career Transitions
Work Effectiveness Indicator

Change, Innovation & Planning
Change without Anxiety
Coaching to Encourage Flexibility
Coping with Change
Coping with Retrenchment
Creating a High Performance Workplace (6 videos)
Learning a la Carte (64 videos)
Managing Change Indicator
Managing to Be Green (3 videos)
New Way of Working, A (6 videos)
System of Change, A (3 units)
Total Quality Service (3 videos)

Coaching, Counselling & Performance Management
360 Degree Feedback
Assessing and Developing Performance
Balanced Scorecard, The

Career Coaching Skills
Coaching Challenges (4 videos)

Coaching on the Job

Coaching
Counselling Poor Performers
Discipline Interviewing
Empowering People
Essential Counselling Skills
Feedback Solutions (4 videos)

Giving Bad News
Giving Personal Feedback
Handling Difficult People
Improving Performance Series, The
Learning from 360 Degree Feedback
Managing Performance
Managing Upwards
Mentoring
Mentoring Effectiveness Indicator
Mentoring for Executives
Performance Excellence (6 videos)

Performance Management Indicator
Power of Empathy, The
Preparing for Your Appraisal

Productive Counselling
Redefining Mentoring
Reinventing Appraisals (5 videos)

Rewarding Performance
Senior Management Development
Situational Coaching

Communication & Interpersonal Skills

A Young Man Desperate To Impress
Boomerang

Communicating without Words
Communication Essentials (4 videos)
Effective Listening
Emotional Competence Indicator
Feedback Solutions (4 videos)

Learning a la Carte (64 videos)
Listening
Listening Skills Indicator
Hotlines (12 videos)
People Skills (20 videos)
People Skills Indicator
Performance Excellence (6 videos)

Rewrite Your Relationships! (book)
Take Away Training (101 videos)
Team Skills Indicator
Teamwork Essentials (4 videos)
Understanding Body Language

Customer Service & Sales
10 Essential Reception Skills
Boomerang

Building Relationships

Business Etiquette
Can Do
Client Relationships Indicator
Consulting Effectiveness Indicator
Consulting Skills for Professionals
Dealing with Abusive and Threatening Calls
Handling Complaints
Hotlines (12 videos)
How to Sell a New Idea
Improving Service Series, The (8 modules)
Kangaroo
Leadership for Quality Service
Power of Empathy, The
Presentations without Fear

Presenting to a Group
Putting Customers First
Sales and Service Turn-Offs
Sales Performance Indicator
Sales Stars (4 videos)
Satisfying Customers
Service Skills Indicator
Spirit of Service, The
Staff Can Do Too
Total Quality Service (3 videos)
Winning First Impressions

Decision Making & Problem Solving
Handling Complaints
Handling Upset Customers

Improving Performance Series, The (3 modules)
Managing Anger and Abuse

Managing Disagreements Constructively

Mediating Disputes
Problem Solving and Initiative
Scenario Planning
Solving Problems
Turning Ideas into Reality
Unhappy Customers

Diversity & Cultural Differences
Appreciating Human Differences
Being Assertive
Communicating in a Team
Cross Cultural Communication Skills
Diversity - Making it Work
Men and Women are Different

Environment
Improving Environmental Performance
Managing to Be Green (3 videos)
Sustainable Business

Executive Issues
Creating a High Performance Workplace (6 videos)
Learning a la Carte (64 videos)
Management Skills Indicator
Managing Change Indicator
Mentoring
Mentoring Effectiveness Indicator
System of Change, A (3 units)

Feedback
360 Degree Feedback
Boomerang

Coaching Challenges (4 videos)

Feedback Solutions (4 videos)

Giving Personal Feedback

Health & Wellbeing
Balancing Work and Private Life
Corporate Eating for Health
Corporate Stretch, The
Developing Resilience
Eliminating Workplace Bullying
Energy and Enthusiasm
Getting Fit for Business
Overcoming Harassment
Overcoming Stress
Positive Thinking
Rewrite Your Life! (book)
Rewrite Your Relationships! (book)
Stress Management

Knowledge Work
Creating and Working with Knowledge
How to Manage Knowledge Workers
Understanding Knowledge Work

Leadership & Management
Coaching Challenges (4 videos)

Conflict Management Indicator
Creating a High Performance Workplace (6 videos)
Leadership
Learning a la Carte (64 videos)
Management Skills Indicator
Managing Change Indicator
Managing Generation Xers

Managing Projects Indicator
Mentoring Effectiveness Indicator
New Way of Working, A (6 videos)
People Skills (20 videos)
People Skills Indicator
Performance Excellence (6 videos)

Performance Management Indicator
Reinventing Appraisals (5 videos)

System of Change, A (3 units)
Take Away Training (101 videos)
Teamwork Essentials (4 videos)

Learning & Development
Learning a la Carte (64 videos)
Receiving Feedback - Advanced Skills
Receiving Feedback - Basic Skills
Take Away Training (101 videos)

Meetings, Presentations & Public Speaking
Boardroom Effectiveness
Common Facilitation Mistakes

Controlling Meetings
Decision Making in Groups
Difficult Presentations Made Easy
Explaining Clearly
Facilitation Skills
Leading Group Discussions
Managing Meetings
Meeting Facilitation Indicator
Meetings Under Control

Presentation Effectiveness Indicator
Presentations without Fear

Presenting to a Group
Public Speaking with Confidence
Understanding Group Dynamics
Winning First Impressions

Motivation & Positive Thinking
Boomerang

Changing People
Corporate Stretch, The
Dealing with the Unmotivated Employee
Energy and Enthusiasm
Increasing Motivation at Work
Kangaroo
Maintaining Continuous Motivation
Personal Goal Setting
Positive Thinking
Rewrite Your Life! (book)
Sales Stars (4 videos)
Staying Positive
Successful Thinking Habits
Winners

New Employees & Induction
10 Essential Reception Skills
10 Essentials for Successful Induction
Basic Telephone Skills
Business Etiquette
Hotlines (12 videos)
Sales and Service Turn-Offs
Winning First Impressions

Selection, Assessment & Interviews
10 Essential Interviewing Skills
Assessing and Developing Performance
Going for a Job Interview
Interviewing
Interviewing Skills Indicator
Preparing for Your Appraisal

Science of Selection, The
Selecting for Service
Selection Interviewing
Selection Techniques
Winning First Impressions

Teamwork
Boomerang

Conflict within Teams
Kangaroo
Learning a la Carte (64 videos)
Making Teams Work Brilliantly
People Skills (20 videos)
Success Factors for Teams
Success Factors for Virtual Teams
Team Building
Team Skills Indicator
Teamwork Essentials (4 videos)

Time & Stress Management
Balancing Work and Private Life
Controlling Call Time

Corporate Stretch, The
Delegating and Prioritising
Developing Resilience
Energy and Enthusiasm
Focusing on Results
Managing Meetings
Managing Upwards
Meetings Under Control

Overcoming Stress
Positive Thinking
Self Empowerment
Service Burnout
Staying Positive
Stress Management
Stress Management Indicator
Time Management
Time Management Indicator

Training & Consulting
10 Point Checklist Before Delivering Training
Coaching on the Job

Conducting Training Activities
Consulting Effectiveness Indicator
Conveying Information
Designing and Delivering a Training Session
Developing a Training Plan
Explaining Clearly
Getting the Most Out of Training
Performance Excellence (6 videos)

Presentation Effectiveness Indicator
Presentations Without Fear

Presenting to a Group
Take Away Training (101 videos)

Virtual Business Skills
Be Careful with Email
Business in Cyberspace
Future of Work, The
Future Trends in Business
Intranets for Business
Learning in the Virtual World
Managing Virtual Teams
Moving into E-Learning
Sucess Factors for Virtual Teams

Writing Skills
Be Careful with Email
Professional Business Writing

	BACK TO TOP
360 Degree Feedback 5 Steps to High Self Esteem 6 Ways to Resolve Conflict 7 Steps to Improving Communication 10 Essential Interviewing Skills 10 Essential Reception Skills 10 Essentials for Successful Induction 10 Point Checklist Before Delivering Training 10 Point Checklist for Briefing a Consultant A Young Man Desperate To Impress Action Learning for Results Advanced Telephone Skills Appreciating Human Differences Assertiveness Skills Indicator Assessing and Developing Performance Balanced Scorecard, The Balancing Work and Private Life Basic Telephone Skills Be Careful with Email Being Assertive Boardroom Effectiveness Boomerang Building Relationships Building Trust Business Etiquette Business in Cyberspace Call Skills Indicator Can Do Can We Talk? Career Coaching Skills Career Planning Career Self-Management Change Without Anxiety Changing People Changing Role of Managers, The Client Relationships Indicator Coaching Coaching Challenges Coaching on the Job Coaching to Build Skills Coaching to Clarify Expectations Coaching to Develop Motivation Coaching to Encourage Flexibility Coaching to Enhance Confidence Coaching to Resolve Conflict Common Facilitation Mistakes Communicating Clearly Communicating in a Team Communicating without Words Communication Essentials Conducting Training Activities Conflict Management Indicator Conflict within Teams Consulting Effectiveness Indicator Consulting Skills for Professionals Continuous Team Development Controlling Call Time Controlling Meetings Conveying a Professional Image Conveying Information Cooperative Workplace, The Coping with Change Coping with Retrenchment Corporate Eating for Health Corporate Stretch, The Cost Reduction Strategies Counselling Poor Performers Creating a High Performance Workplace Creating and Working with Knowledge Creating Powerful Visions Cross Cultural Communication Skills Dealing with Abusive and Threatening Calls Dealing with Conflict Dealing with Difficult People Dealing with the Unmotivated Employee Debt Collecting Decision Making in Groups Delegating and Prioritising Designing and Delivering a Training Session Determining Key Result Areas Developing a Beginner's Mindset Developing Assertiveness Skills Developing a Training Plan Developing Resilience Difficult Presentations Made Easy Discipline Interviewing Diversity - Making it Work Effective Listening Eliminating Workplace Bullying Emotional Competence Indicator Emotional Intelligence Empowering People Empowering Yourself Energy and Enthusiasm Essential Counselling Skills Evaluate Anything Exercising Personal Power Explaining Clearly Facilitation Skills Feedback Solutions Focusing on Results Future of Work, The Future Trends in Business Getting Fit for Business Getting the Most Out of Training Giving Bad News Giving Feedback - Advanced Skills Giving Feedback - Basic Skills Giving Feedback CD ROM Giving Personal Feedback Going for a Job Interview Handling Complaints Handling Difficult People Handling Upset Customers Hotlines How to Manage Knowledge Workers How to Sell a New Idea Identifying Performance Standards Improving Environmental Performance Improving Performance Series, The Improving Service Series, The Improving Team Climate Increasing Motivation at Work Influencing Others Influencing Senior Managers Innovation in the Workplace Interviewing Interviewing Skills Indicator Intranets for Business Kangaroo Leadership Leadership in a Time of Change Leadership for Quality Service Leading Group Discussions Learning a la Carte Learning from 360 Degree Feedback Learning from Mistakes Learning in the Virtual World Learning Organizations for the Future Learning to Learn Listening Listening and Understanding Listening Skills Indicator Looking into the Future	Maintaining Continuous Motivation Making Teams Work Making Teams Work Brilliantly Management Mastery Checklist Management Skills Indicator Managing a Mature Age Workforce Managing Anger and Abuse Managing Call Centre Staff Managing Career Transitions Managing Change and Developing Performance Managing Change Indicator Managing Contractors Managing Disagreements Constructively Managing Generation Xers Managing Growth Managing Meetings Managing Performance Managing Projects Indicator Managing to Be Green Managing Upwards Managing Virtual Teams Mediating Disputes Meeting Facilitation Indicator Meetings Under Control Meet the Dial Tones Men and Women are Different Mentoring Mentoring Effectiveness Indicator Mentoring for Executives Moving into E-Learning Negotiation Skills Indicator New Supervisor, The New Way of Working, A Overcoming Harassment Overcoming Negative Behaviors Overcoming Stress People Skills People Skills Indicator Performance Management Cycle, The Performance Excellence Performance Management Indicator Personal Goal Setting Planning to Restructure Positive Thinking Power of Empathy, The Preparing for Your Appraisal Presentation Effectiveness Indicator Presentations without Fear Presenting to a Group Problem Solving and Initiative Process of Negotiation, The Productive Counselling Professional Business Writing Professional Performance Indicator Project Management Success Factors Public Speaking with Confidence Putting Customers First Receiving Feedback - Advanced Skills Receiving Feedback - Basic Skills Redefining Mentoring Reducing Absenteeism Reinventing Appraisals Revitalizing After Downsizing Rethinking Marketing Rewarding Performance Rewrite Your Life! Rewrite Your Relationships! Risk Taking Rocky Road of Change, The Sales and Service Turn-Offs Sales Performance Indicator Sales Stars Satisfying Customers Scenario Planning Science of Selection, The Selecting for Service Selection Interviewing Selection Techniques Self Empowerment Senior Management Development Service Burnout Service Skills Indicator Setting the Overall Goal Situational Coaching Solving Problems So You Agree With Me? Spirit of Service, The Staff Can Do Too Staying Positive Strategic Planning for the Longer Term Strategies for Change Stress Management Stress Management Indicator Success Factors for Teams Success Factors for Virtual Teams Successful Leadership Successsful Thinking Habits Supervisory Styles Sustainable Business System of Change, A Take Away Training Team Building Team Negotiations Team Skills Indicator Teams That Work Teamwork Essentials Time Management Time Management Indicator Total Quality Service Turning Ideas into Reality Understanding Body Language Understanding Group Dynamics Understanding Knowledge Work Unhappy Customers What's New in Empowerment? What's Really Going On? Why Are We Stuck? Winners Winning First Impressions Work Effectiveness Indicator