Seven Dimensions Training Videos, Training DVDs, Books and Assessment Tools - Product Range

<body>   <span id='xawmMenuPathImg-menu_sub' style='position:absolute;top:-50px'><img name='awmMenuPathImg-menu_sub' id='awmMenuPathImg-menu_sub' src='./awmmenupath.gif' alt=''></span><script type='text/javascript'>var MenuLinkedBy='AllWebMenus [4]', awmBN='624'; awmAltUrl='';</script><script charset='UTF-8' src='./menu_sub.js' language='JavaScript1.2' type='text/javascript'></script><script type='text/javascript'>awmBuildMenu();</script>  <p class="style1">Seven Dimensions/Ash.Quarry Productions - Products</p> <p>More than 200 titles to support training and learning activities, including videos, DVDs, books and assessment tools.</p> <table width="700" border="0" cellpadding="0"> <tr class="bodytext"> <td valign="top"><span class="style1">Quick Index </span></td> <td valign="top"> </td> </tr> <tr class="bodytext"> <td width="346" valign="top"> <strong> |<br> Assessment Tools<br> </strong><a href="product_pages/skill_indicators.htm" target="_parent" class="bodytext">360 Degree Skill Indicators</a><strong><br> <br> Books</strong><br> <a href="file:///C|/Documents%20and%20Settings/Emma/My%20Documents/One%20Fish/Client%20Jobs/Seven%20Dimensions/7D%20Website/books.htm" target="_parent">Rewrite Your Life!</a><br> <a href="file:///C|/Documents%20and%20Settings/Emma/My%20Documents/One%20Fish/Client%20Jobs/Seven%20Dimensions/7D%20Website/books.htm" target="_parent">Rewrite Your Relationships!</a> <strong><br> <br> Call Centre Skills</strong><br> <a href="product_pages/hotlines.htm" target="_parent">Hotlines</a> (12 videos) <strong><br> <br> Change Management & Workplace Success</strong><br> <a href="product_pages/new_way_of_working.htm" target="_parent">A New Way of Working</a> (6 videos) <br> <a href="product_pages/system_of_change.htm" target="_parent">A System of Change</a> (3 units) <br> <a href="product_pages/creating_a_high_performance_workplace.htm" target="_parent">Creating a High Performance Workplace</a> (6 videos) <br> <a href="product_pages/managing_to_be_green.htm" target="_parent">Managing to Be Green</a> (3 videos) <br> <a href="product_pages/improving_performance.htm" target="_parent">The Improving Performance Series</a> (3 modules) <br> <br> <strong>Communication & Teamwork</strong><br> <a href="product_pages/communication_essentials.htm" target="_parent">Communication Essentials</a> (4 videos) <br> <a href="product_pages/feedback_solutions.htm" target="_parent">Feedback Solutions</a> (4 videos) <a href="_products.htm" target="_self" onClick="MM_openBrWindow('product_pages/videos/giving_feedback_basic.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0" alt=""></a><br> <a href="product_pages/feedback_cdrom.htm" target="_parent">Giving Feedback CD ROM</a> <br> <a href="product_pages/people_skills.htm" target="_parent">People Skills</a> (20 videos) <br> <a name="te1"></a><a href="product_pages/teamwork_essentials.htm" target="_parent">Teamwork Essentials</a> (4 videos) </td> <td width="347" valign="top"><strong> <strong> <br> Learning Libraries<br> </strong></strong><a href="product_pages/learning_a_la_carte.htm" target="_parent">Learning a la Carte</a> (64 video titles)<br> <a href="product_pages/take_away_training.htm" target="_parent">Take Away Training</a> (76 video titles) <strong><br> <br> Motivational Programs</strong><br> <a href="product_pages/boomerang.htm" target="_parent">Boomerang</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/boomerang.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/kangaroo.htm" target="_parent">Kangaroo</a><br> <a href="product_pages/winners.htm" target="_parent">Winners</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/winners.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><strong><br> <br> Performance Management & Coaching</strong><br> <a name="cc1"></a><a href="product_pages/coaching_challenges.htm" target="_parent">Coaching Challenges</a> (4 videos) <a href="_products.htm#cc1" target="_self" onClick="MM_openBrWindow('product_pages/videos/can_we_talk.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a name="pe1"></a><a href="product_pages/performance_excellence.htm" target="_parent">Performance Excellence</a> (6 videos) <a href="_products.htm#pe1" target="_self" onClick="MM_openBrWindow('product_pages/videos/coaching_to_clarify_expectations.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a name="ra1"></a><a href="product_pages/reinventing_appraisals.htm" target="_parent">Reinventing Appraisals</a> (5 videos) <a href="_products.htm#ra1" target="_self" onClick="MM_openBrWindow('product_pages/videos/performance_management_cycle.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><strong><br> <br> Service & Sales</strong><br> <a href="product_pages/telephone_skills.htm" target="_parent">Advanced Telephone Skills</a> (2 videos) <br> <a href="product_pages/telephone_skills.htm" target="_parent">Basic Telephone Skills</a> (4 videos)<br> <a href="product_pages/can_do_series.htm" target="_parent">Can Do</a> <br> <a href="product_pages/sales_stars.htm" target="_parent">Sales Stars</a> (4 videos) <br> <a href="product_pages/can_do_series.htm" target="_parent">Staff Can Do Too</a><br> <a href="product_pages/corporate_stretch.htm" target="_parent">The Corporate Stretch</a><br> <a href="product_pages/improving_service.htm" target="_parent">The Improving Service Series</a> (8 modules)<br> <a href="product_pages/total_quality_service.htm" target="_parent">Total Quality Service</a> (3 videos)</td> </tr> </table> <br> <table width="700" border="0" cellpadding="0"> <tr> <td width="347" valign="top"><span class="style1"><a name="Subject"></a>Subject Index</span> <div align="center"> </div></td> <td valign="top" class="bodytext"><div align="right"></div></td> </tr> <tr class="bodytext"> <td valign="top" class="bodytext"> <strong><br> <span class="subheading">360 DEGREE SKILL INDICATORS/ASSESSMENT TOOLS </span><br> </strong><a href="product_pages/_skill_indicators.php#asi" target="_self">Assertiveness Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#csi" target="_self">Call Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#cri" target="_self">Client Relationships Indicator</a><br> <a href="product_pages/_skill_indicators.php#cei" target="_self">Consulting Effectiveness Indicator</a><br> <a href="product_pages/_skill_indicators.php#cmi" target="_self">Conflict Management Indicator</a><br> <a href="product_pages/_skill_indicators.php#eci" target="_self">Emotional Competence Indicator</a><br> <a href="product_pages/_skill_indicators.php#isi" target="_self">Interviewing Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#lsi" target="_self">Listening Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#msi" target="_self">Management Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#mci" target="_self">Managing Change Indicator</a><br> <a href="product_pages/_skill_indicators.php#mpi" target="_self">Managing Projects Indicator</a><br> <a href="product_pages/_skill_indicators.php#mfi" target="_self">Meeting Facilitation Indicator</a><br> <a href="product_pages/_skill_indicators.php#mei" target="_self">Mentoring Effectiveness Indicator</a><br> <a href="product_pages/_skill_indicators.php#nsi" target="_self">Negotiation Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#psi" target="_self">People Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#pmi" target="_self">Performance Management Indicator</a><br> <a href="product_pages/_skill_indicators.php#pei" target="_self">Presentation Effectiveness Indicator</a><br> <a href="product_pages/_skill_indicators.php#ppi" target="_self">Professional Performance Indicator</a><br> <a href="product_pages/_skill_indicators.php#spi" target="_self">Sales Performance Indicator</a><br> <a href="product_pages/_skill_indicators.php#ssi" target="_self">Service Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#smi" target="_self">Stress Management Indicator</a><br> <a href="product_pages/_skill_indicators.php#tsi" target="_self">Team Skills Indicator</a><br> <a href="product_pages/_skill_indicators.php#tmi" target="_self">Time Management Indicator</a><br> <a href="product_pages/_skill_indicators.php#wei" target="_self">Work Effectiveness Indicator</a> <strong class="subheading"> <br> <br> BOOKS </strong><br> <a href="file:///C|/Documents%20and%20Settings/Emma/My%20Documents/One%20Fish/Client%20Jobs/Seven%20Dimensions/7D%20Website/books.htm" target="_parent">Rewrite Your Life!</a><br> <a href="product_pages/_books.php#ryr" target="_self">Rewrite Your Relationships!</a><br> <br> <span class="subheading"><strong> DVDS & VIDEOS </strong></span><br> <br> <strong>Assertiveness, Empowerment & Overcoming Harassment <br> </strong><a href="product_pages/_take_away_training.php#62" target="_self">5 Steps to High Self Esteem</a><br> <a href="product_pages/_skill_indicators.php#asi" target="_self">Assertiveness Skills Indicator</a> (paper-based) <br> <a href="product_pages/_people_skills.php#vid3" target="_self">Being Assertive</a><br> <a href="product_pages/system_of_change.htm" target="_parent">Changing People</a><br> <a href="product_pages/_people_skills.php#vid16" target="_self">Dealing with Conflict</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/dealing_with_conflict.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_take_away_training.php#65" target="_self">Developing Assertiveness Skills</a><br> <a href="product_pages/_take_away_training.php#vid23" target="_self">Eliminating Workplace Bullying</a><br> <a href="product_pages/_people_skills.php#vid15" target="_self">Empowering People</a><br> <a href="product_pages/_people_skills.php#vid2" target="_self">Empowering Yourself</a><br> <a href="product_pages/communication_essentials.htm#vid3" target="_parent">Exercising Personal Power</a><br> <a href="product_pages/_people_skills.php#vid4" target="_self">Influencing Others</a><br> <a href="product_pages/_take_away_training.php#vid28" target="_self">Managing Upwards</a><br> <a href="product_pages/_take_away_training.php#vid31" target="_self">Overcoming Harassment</a><br> <a href="product_pages/_take_away_training.php#72" target="_self">Self Empowerment</a><br> <a href="product_pages/_take_away_training.php#74" target="_self">Successful Thinking Habits</a><br> <a href="product_pages/_learning_a_la_carte.php#vid41" target="_self">What's New in Empowerment?</a> <strong><br> <br> Call Centres & Telephone Skills<br> </strong><a href="product_pages/telephone_skills.htm" target="_parent">Advanced Telephone Skills</a><br> <a href="product_pages/telephone_skills.htm" target="_parent">Basic Telephone Skills</a><br> <a href="product_pages/_skill_indicators.php#csi" target="_self">Call Skills Indicator</a> (paper-based)<br> <a href="product_pages/corporate_stretch.htm" target="_parent">Corporate Stretch, The</a><br> <a href="product_pages/_take_away_training.php#vid21" target="_self">Dealing with Abusive and Threatening Calls</a><br> <a href="product_pages/hotlines.htm" target="_parent">Hotlines</a> (12 videos)<br> <a href="product_pages/_learning_a_la_carte.php#vid37" target="_self">Managing Call Centre Staff</a><br> <a href="product_pages/_skill_indicators.php#spi" target="_self">Sales Performance Indicator</a> (paper-based)<br> <br> <strong>Career Planning<br> </strong><a href="product_pages/_take_away_training.php#63" target="_self">Balancing Work and Private Life</a><br> <a href="product_pages/_learning_a_la_carte.php#vid34" target="_self">Career Coaching Skills</a><br> <a href="product_pages/_take_away_training.php#64" target="_self">Career Planning</a><br> <a href="product_pages/_learning_a_la_carte.php#vid59" target="_self">Career Self-Management</a><br> <a href="product_pages/_take_away_training.php#vid20" target="_self">Coping with Retrenchment</a><br> <a href="product_pages/_take_away_training.php#vid39" target="_self">Going for a Job Interview</a><br> <a href="product_pages/_take_away_training.php#67" target="_self">Learning to Learn</a><br> <a href="product_pages/_learning_a_la_carte.php#vid63" target="_self">Managing Career Transitions</a><br> <a href="product_pages/_skill_indicators.php#wei" target="_self">Work Effectiveness Indicator</a> (paper-based)<strong><br> <br> Change, Innovation & Planning</strong><br> <a href="product_pages/_teamwork_essentials.php#vid2" target="_self">Change without Anxiety</a><br> <a href="product_pages/_performance_excellence.php#vid4" target="_self">Coaching to Encourage Flexibility</a><br> <a href="product_pages/_take_away_training.php#vid19" target="_self">Coping with Change</a><br> <a href="product_pages/_take_away_training.php#vid20" target="_self">Coping with Retrenchment</a><br> <a href="product_pages/creating_a_high_performance_workplace.htm" target="_parent">Creating a High Performance Workplace</a> (6 videos) <br> <a href="product_pages/learning_a_la_carte.htm" target="_parent">Learning a la Carte</a> (64 videos) <br> <a href="product_pages/_skill_indicators.php#mci" target="_self">Managing Change Indicator</a> (paper-based)<br> <a href="product_pages/managing_to_be_green.htm" target="_parent">Managing to Be Green</a> (3 videos)<br> <a href="product_pages/new_way_of_working.htm" target="_parent">New Way of Working, A</a> (6 videos)<br> <a href="product_pages/system_of_change.htm" target="_parent">System of Change, A</a> (3 units)<br> <a href="product_pages/total_quality_service.htm" target="_parent">Total Quality Service</a> (3 videos)<br> <br> <strong>Coaching, Counselling & Performance Management<br> </strong><a href="product_pages/_take_away_training.php#61" target="_self">360 Degree Feedback</a><br> <a href="product_pages/_learning_a_la_carte.php#vid33" target="_self">Assessing and Developing Performance</a><br> <a name="chpw3"></a><a href="product_pages/creating_a_high_performance_workplace.htm#vid5" target="_parent">Balanced Scorecard, The</a> <a href="_products.htm#chpw3" onClick="MM_openBrWindow('product_pages/videos/the_balanced_scorecard.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_learning_a_la_carte.php#vid34" target="_self">Career Coaching Skills</a><br> <a name="cc2"></a><a href="product_pages/coaching_challenges.htm" target="_parent">Coaching Challenges</a> (4 videos) <a href="_products.htm#cc2" target="_self" onClick="MM_openBrWindow('product_pages/videos/can_we_talk.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid13" target="_self">Coaching on the Job</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/coaching_on_the_job.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_take_away_training.php#46" target="_self">Coaching</a><br> <a href="product_pages/_take_away_training.php#47" target="_self">Counselling Poor Performers</a><br> <a href="product_pages/_people_skills.php#vid19" target="_self">Discipline Interviewing</a><br> <a href="product_pages/_people_skills.php#vid15" target="_self">Empowering People</a><br> <a href="product_pages/_take_away_training.php#vid38" target="_self">Essential Counselling Skills</a><br> <a href="product_pages/feedback_solutions.htm" target="_parent">Feedback Solutions</a> (4 videos) <a href="_products.htm" target="_self" onClick="MM_openBrWindow('product_pages/videos/giving_feedback_basic.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid20" target="_self">Giving Bad News</a><br> <a href="product_pages/_take_away_training.php#vid25" target="_self">Giving Personal Feedback</a><br> <a href="product_pages/_people_skills.php#vid18" target="_self">Handling Difficult People</a><br> <a href="product_pages/improving_performance.htm" target="_parent">Improving Performance Series, The</a><br> <a href="product_pages/_learning_a_la_carte.php#vid55" target="_self">Learning from 360 Degree Feedback</a><br> <a href="product_pages/_take_away_training.php#54" target="_self">Managing Performance</a><br> <a href="product_pages/_take_away_training.php#vid28" target="_self">Managing Upwards</a><br> <a href="product_pages/_take_away_training.php#vid29" target="_self">Mentoring</a><br> <a href="product_pages/_skill_indicators.php#mei" target="_self">Mentoring Effectiveness Indicator</a> (paper-based)<br> <a href="product_pages/_learning_a_la_carte.php#vid10" target="_self">Mentoring for Executives</a><br> <a name="pe2"></a><a href="product_pages/performance_excellence.htm" target="_parent">Performance Excellence</a> (6 videos) <a href="_products.htm#pe2" target="_self" onClick="MM_openBrWindow('product_pages/videos/coaching_to_clarify_expectations.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_skill_indicators.php#pmi" target="_self">Performance Management Indicator</a> (paper-based)<br> <a href="product_pages/_take_away_training.php#vid43" target="_self">Power of Empathy, The</a><br> <a href="product_pages/_take_away_training.php#71" target="_self">Preparing for Your Appraisal</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/preparing_for_your_appraisal.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid14" target="_self">Productive Counselling</a><br> <a href="product_pages/_learning_a_la_carte.php#vid11" target="_self">Redefining Mentoring</a><br> <a name="ra2"></a><a href="product_pages/reinventing_appraisals.htm" target="_parent">Reinventing Appraisals</a> (5 videos) <a href="_products.htm#ra2" target="_self" onClick="MM_openBrWindow('product_pages/videos/performance_management_cycle.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/creating_a_high_performance_workplace.htm#vid6" target="_parent">Rewarding Performance</a><br> <a href="product_pages/_learning_a_la_carte.php#vid12" target="_self">Senior Management Development</a><br> <a href="product_pages/_learning_a_la_carte.php#vid40" target="_self">Situational Coaching</a><strong><br> <br> Communication & Interpersonal Skills</strong><br> <a href="product_pages/boomerang.htm" target="_parent">Boomerang</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/boomerang.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid11" target="_self">Communicating without Words</a> <br> <a href="product_pages/communication_essentials.htm" target="_parent">Communication Essentials</a> (4 videos)<br> <a href="product_pages/_people_skills.php#vid10" target="_self">Effective Listening</a> <br> <a href="product_pages/_skill_indicators.php#eci" target="_self">Emotional Competence Indicator</a> (paper-based)<br> <a href="product_pages/feedback_solutions.htm" target="_parent">Feedback Solutions</a> (4 videos) <a href="_products.htm" target="_self" onClick="MM_openBrWindow('product_pages/videos/giving_feedback_basic.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/learning_a_la_carte.htm" target="_parent">Learning a la Carte</a> (64 videos)<br> <a href="product_pages/_take_away_training.php#vid41" target="_self">Listening</a><br> <a href="product_pages/_skill_indicators.php#lsi" target="_self">Listening Skills Indicator</a> (paper-based)<br> <a href="product_pages/hotlines.htm" target="_parent">Hotlines</a> (12 videos)<br> <a href="product_pages/people_skills.htm" target="_parent">People Skills</a> (20 videos)<br> <a href="product_pages/_skill_indicators.php#psi" target="_self">People Skills Indicator</a> (paper-based)<br> <a name="pe3"></a><a href="product_pages/performance_excellence.htm" target="_parent">Performance Excellence</a> (6 videos) <a href="_products.htm#pe3" target="_self" onClick="MM_openBrWindow('product_pages/videos/coaching_to_clarify_expectations.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_books.php#ryr" target="_self">Rewrite Your Relationships!</a> (book) <br> <a href="product_pages/take_away_training.htm" target="_parent">Take Away Training</a> (76 videos)<br> <a href="product_pages/_skill_indicators.php#tsi" target="_self">Team Skills Indicator</a> (paper-based)<br> <a name="te2"></a><a href="product_pages/teamwork_essentials.htm" target="_parent">Teamwork Essentials</a> (4 videos)<br> <a href="product_pages/_take_away_training.php#76" target="_self">Understanding Body Language</a> <strong><br> <br> Customer Service & Sales</strong><br> <a href="product_pages/_take_away_training.php#vid35" target="_self">10 Essential Reception Skills</a><br> <a href="product_pages/boomerang.htm" target="_parent">Boomerang</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/boomerang.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/hotlines.htm#vid3" target="_parent">Building Relationships</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/building_relationships.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_take_away_training.php#vid37" target="_self">Business Etiquette</a><br> <a href="product_pages/can_do_series.htm" target="_parent">Can Do</a><br> <a href="product_pages/_skill_indicators.php#cri" target="_self">Client Relationships Indicator</a> (paper-based)<br> <a href="product_pages/_skill_indicators.php#cei" target="_self">Consulting Effectiveness Indicator</a> (paper-based)<br> <a href="product_pages/_take_away_training.php#vid5" target="_self">Consulting Skills for Professionals</a><br> <a href="product_pages/_take_away_training.php#vid21" target="_self">Dealing with Abusive and Threatening Calls</a><br> <a href="product_pages/_take_away_training.php#vid26" target="_self">Handling Complaints</a><br> <a href="product_pages/hotlines.htm" target="_parent">Hotlines</a> (12 videos)<br> <a href="product_pages/_take_away_training.php#vid40" target="_self">How to Sell a New Idea</a><br> <a href="product_pages/improving_service.htm" target="_parent">Improving Service Series, The</a> (8 modules)<br> <a href="product_pages/kangaroo.htm" target="_parent">Kangaroo</a><br> <a href="product_pages/_learning_a_la_carte.php#vid8" target="_self">Leadership for Quality Service</a><br> <a href="product_pages/_take_away_training.php#vid43" target="_self">Power of Empathy, The</a><br> <a name="te6"></a><a href="product_pages/_teamwork_essentials.php#vid4" target="_self">Presentations without Fear</a> <a href="_products.htm#te6" target="_self" onClick="MM_openBrWindow('product_pages/videos/presentations_without_fear.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid5" target="_self">Presenting to a Group</a><br> <a href="product_pages/creating_a_high_performance_workplace.htm#vid3" target="_parent">Putting Customers First</a><br> <a href="product_pages/_take_away_training.php#vid42" target="_self">Sales and Service Turn-Offs</a><br> <a href="product_pages/_skill_indicators.php#spi" target="_self">Sales Performance Indicator</a> (paper-based)<br> <a href="product_pages/sales_stars.htm" target="_parent">Sales Stars</a> (4 videos)<br> <a href="product_pages/hotlines.htm#vid6" target="_parent">Satisfying Customers</a> <br> <a href="product_pages/_skill_indicators.php#ssi" target="_self">Service Skills Indicator</a> (paper-based)<br> <a href="product_pages/_take_away_training.php#vid44" target="_self">Spirit of Service, The</a><br> <a href="product_pages/can_do_series.htm" target="_parent">Staff Can Do Too</a><br> <a href="product_pages/total_quality_service.htm" target="_parent">Total Quality Service</a> (3 videos)<br> <a href="product_pages/_people_skills.php#vid1" target="_self" class="style22">Winning First Impressions</a><strong><br> <br> Decision Making & Problem Solving</strong><br> <a href="product_pages/_take_away_training.php#vid26" target="_self">Handling Complaints</a> <br> <a href="product_pages/hotlines.htm#vid8" target="_parent">Handling Upset Customers</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/handling_upset_customers.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/improving_performance.htm" target="_parent">Improving Performance Series, The</a> (3 modules)<br> <a href="product_pages/hotlines.htm#vid9" target="_parent">Managing Anger and Abuse</a> <a href="_products.htm" target="_self" onClick="MM_openBrWindow('product_pages/videos/managing_anger_abuse.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a name="lalc3" id="lalc3"></a><a href="product_pages/_learning_a_la_carte.php#vid16" target="_self">Managing Disagreements Constructively</a> <a href="_products.htm#lalc3" target="_self" onClick="MM_openBrWindow('product_pages/videos/managing_disagreements_constructively.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid17" target="_self">Mediating Disputes</a> <br> <a href="product_pages/_take_away_training.php#vid32" target="_self">Problem Solving and Initiative</a><br> <a href="product_pages/_learning_a_la_carte.php#vid28" target="_self">Scenario Planning</a><br> <a href="product_pages/hotlines.htm#vid7" target="_parent">Solving Problems</a><br> <a href="product_pages/_learning_a_la_carte.php#vid48" target="_self">Turning Ideas into Reality</a><br> <a href="product_pages/_improving_service.php">Unhappy Customers</a><strong><br> <br> Diversity & Cultural Differences</strong><br> <a href="product_pages/hotlines.htm#vid5" target="_parent">Appreciating Human Differences</a> <br> <a href="product_pages/_people_skills.php#vid3" target="_self">Being Assertive</a><br> <a href="product_pages/_people_skills.php#vid8" target="_self">Communicating in a Team</a><br> <a href="product_pages/_learning_a_la_carte.php#vid14" target="_self">Cross Cultural Communication Skills</a><br> <a href="product_pages/_learning_a_la_carte.php#vid35" target="_self">Diversity - Making it Work</a><br> <a href="product_pages/_take_away_training.php#68" target="_self">Men and Women are Different</a></td> <td width="347" valign="top" class="bodytext"> <strong class="bodytext"><br> </strong><strong>Environment</strong><br> <a href="product_pages/_learning_a_la_carte.php#vid23" target="_self">Improving Environmental Performance</a> <br> <a href="product_pages/managing_to_be_green.htm" target="_parent">Managing to Be Green</a> (3 videos)<br> <a href="product_pages/_learning_a_la_carte.php#vid30" target="_self">Sustainable Business</a> <strong><br> <br> Executive Issues</strong><br> <a href="product_pages/creating_a_high_performance_workplace.htm" target="_parent">Creating a High Performance Workplace</a> (6 videos)<br> <a href="product_pages/learning_a_la_carte.htm" target="_parent">Learning a la Carte</a> (64 videos)<br> <a href="product_pages/_skill_indicators.php#msi" target="_self">Management Skills Indicator</a> (paper-based)<br> <a href="product_pages/_skill_indicators.php#mci" target="_self">Managing Change Indicator</a> (paper-based)<br> <a href="product_pages/_take_away_training.php#vid29" target="_self">Mentoring</a><br> <a href="product_pages/_skill_indicators.php#mei" target="_self">Mentoring Effectiveness Indicator</a> (paper-based)<br> <a href="product_pages/system_of_change.htm" target="_parent">System of Change, A</a> (3 units)<strong><strong><br> <br> Feedback<br> </strong></strong><a href="product_pages/_take_away_training.php#61" target="_self">360 Degree Feedback</a><br> <a href="product_pages/boomerang.htm" target="_parent">Boomerang</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/boomerang.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a name="cc3"></a><a href="product_pages/coaching_challenges.htm" target="_parent">Coaching Challenges</a> (4 videos) <a href="_products.htm#cc3" target="_self" onClick="MM_openBrWindow('product_pages/videos/can_we_talk.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/feedback_solutions.htm" target="_parent">Feedback Solutions</a> (4 videos) <a href="_products.htm" target="_self" onClick="MM_openBrWindow('product_pages/videos/giving_feedback_basic.htm','','scrollbars=yes,width=400,height=600')"><img 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href="product_pages/_skill_indicators.php#mci" target="_self">Managing Change Indicator</a> (paper-based)<br> <a name="lalc2"></a><a href="product_pages/_learning_a_la_carte.php#vid39" target="_self">Managing Generation Xers</a> <a href="_products.htm#lalc2" target="_self" onClick="MM_openBrWindow('product_pages/videos/managing_generation_xers.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_skill_indicators.php#mpi" target="_self">Managing Projects Indicator</a> (paper-based)<br> <a href="product_pages/_skill_indicators.php#mei" target="_self">Mentoring Effectiveness Indicator</a> (paper-based)<br> <a href="product_pages/new_way_of_working.htm" target="_parent">New Way of Working, A</a> (6 videos)<br> <a href="product_pages/people_skills.htm" target="_parent">People Skills</a> (20 videos) <br> <a href="product_pages/_skill_indicators.php#psi" target="_self">People Skills Indicator</a> (paper-based) <br> <a name="pe4"></a><a href="product_pages/performance_excellence.htm" target="_parent">Performance Excellence</a> (6 videos) <a href="_products.htm#pe4" target="_self" onClick="MM_openBrWindow('product_pages/videos/coaching_to_clarify_expectations.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_skill_indicators.php#pmi" target="_self">Performance Management Indicator</a> (paper-based)<br> <a name="ra3"></a><a href="product_pages/reinventing_appraisals.htm" target="_parent">Reinventing Appraisals</a> (5 videos) <a href="_products.htm#ra3" target="_self" onClick="MM_openBrWindow('product_pages/videos/performance_management_cycle.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/system_of_change.htm" target="_parent">System of Change, 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Facilitation Indicator</a> (paper-based)<br> <a name="te7"></a><a href="product_pages/_teamwork_essentials.php#vid3" target="_self">Meetings Under Control</a> <a href="_products.htm#te7" target="_self" onClick="MM_openBrWindow('product_pages/videos/meetings_under_control.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_skill_indicators.php#pei" target="_self">Presentation Effectiveness Indicator</a> <br> <a name="te7"></a><a href="product_pages/_teamwork_essentials.php#vid4" target="_self">Presentations without Fear</a> <a href="_products.htm#te7" target="_self" onClick="MM_openBrWindow('product_pages/videos/presentations_without_fear.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_people_skills.php#vid5" target="_self">Presenting to a Group</a><br> <a href="product_pages/_take_away_training.php#vid15" target="_self">Public Speaking with Confidence</a><br> <a href="product_pages/_take_away_training.php#vid16" target="_self">Understanding Group Dynamics</a><br> <a href="product_pages/_people_skills.php#vid1" target="_self">Winning First Impressions</a><strong><br> <br> Motivation & Positive Thinking</strong><br> <a href="product_pages/boomerang.htm" target="_parent">Boomerang</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/boomerang.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/system_of_change.htm" target="_parent">Changing People</a><br> <a href="product_pages/corporate_stretch.htm" target="_parent">Corporate Stretch, The</a><br> <a href="product_pages/_take_away_training.php#48" target="_self">Dealing with the Unmotivated Employee</a><br> <a href="product_pages/_take_away_training.php#66" target="_self">Energy and Enthusiasm</a><br> <a href="product_pages/_take_away_training.php#50" target="_self">Increasing Motivation at Work</a><br> <a href="product_pages/kangaroo.htm" target="_parent">Kangaroo</a><br> <a href="product_pages/_learning_a_la_carte.php#vid36" target="_self">Maintaining Continuous Motivation</a><br> <a href="product_pages/_take_away_training.php#69" target="_self">Personal Goal Setting</a><br> <a href="product_pages/_take_away_training.php#70" target="_self">Positive Thinking</a> <br> <a href="file:///C|/Documents%20and%20Settings/Emma/My%20Documents/One%20Fish/Client%20Jobs/Seven%20Dimensions/7D%20Website/books.htm" target="_parent">Rewrite Your Life!</a> (book)<br> <a href="product_pages/sales_stars.htm" target="_parent">Sales Stars</a> (4 videos)<br> <a href="product_pages/hotlines.htm#vid12" target="_parent">Staying Positive</a><br> <a href="product_pages/_take_away_training.php#74" target="_self">Successful Thinking Habits</a><br> <a href="product_pages/winners.htm" target="_parent">Winners</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/winners.htm','','scrollbars=yes,width=400,height=600')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><strong><br> <br> New Employees & Induction</strong><br> <a href="product_pages/_take_away_training.php#vid35" target="_self">10 Essential Reception Skills</a><br> <a href="product_pages/_take_away_training.php#vid18" target="_self">10 Essentials for Successful Induction</a><br> <a href="product_pages/telephone_skills.htm" target="_parent">Basic Telephone Skills</a><br> <a href="product_pages/_take_away_training.php#vid37" target="_self">Business Etiquette</a><br> <a href="product_pages/hotlines.htm" target="_parent">Hotlines</a> (12 videos)<br> <a href="product_pages/_take_away_training.php#vid42" target="_self">Sales and Service Turn-Offs</a><br> <a href="product_pages/_people_skills.php#vid1" target="_self">Winning First Impressions</a><strong><br> <br> Selection, Assessment & Interviews</strong><br> <a href="product_pages/_take_away_training.php#vid34" target="_self">10 Essential Interviewing Skills</a><br> <a href="product_pages/_learning_a_la_carte.php#vid33" target="_self">Assessing and Developing Performance</a><br> <a href="product_pages/_take_away_training.php#vid39" target="_self">Going for a Job Interview</a><br> <a href="product_pages/_people_skills.php#vid12" target="_self">Interviewing</a><br> <a href="product_pages/_skill_indicators.php#isi" target="_self">Interviewing Skills Indicator</a> (paper-based)<br> <a href="product_pages/_take_away_training.php#71" target="_self">Preparing for Your Appraisal</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/preparing_for_your_appraisal.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_learning_a_la_carte.php#vid20" target="_self">Science of Selection, The</a><br> <a href="product_pages/_improving_service.php" target="_self">Selecting for Service</a><br> <a href="product_pages/_learning_a_la_carte.php#vid18" target="_self">Selection Interviewing</a><br> <a href="product_pages/_take_away_training.php#57" target="_self">Selection Techniques</a><br> <a href="product_pages/_people_skills.php#vid1" target="_self">Winning First Impressions</a> <strong><br> <br> Teamwork</strong><br> <a href="product_pages/boomerang.htm" target="_parent">Boomerang</a> <a href="_products.htm" onClick="MM_openBrWindow('product_pages/videos/boomerang.htm','','scrollbars=yes,width=400,height=650')"><img src="product_pages/videos/images/play.gif" width="9" height="10" border="0"></a><br> <a href="product_pages/_take_away_training.php#vid4" target="_self">Conflict within Teams</a><br> <a href="product_pages/kangaroo.htm" target="_parent">Kangaroo</a><br> <a 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