We all want to increase sales, so it's logical to start by selecting great sales people - including sales managers. How can you have an edge over your competitors? By learning The Art of Behavioural Interviewing and implanting some high level Selection Interview Skills . We can give you an inside view of a successful Sales Rep Interview where you can learn a range of tactics and refine your Question Types in Interviews . For some sales people you can put them right into a scenario and use Role Plays & Work Tests or see how they compare to their fellow applicants in Assessment Centre Interviews .
How to Manage and Motivate a Sales Team
Psychologist Eve Ash provides insight into selecting the highly motivated and enthusiastic people with winning characteristics, good presentation skills, appearance and the way they talk and good listening skills. They ideally need experience â¬product, industry or sales, and must be eager to learn, persistent, competitive and have attention to detail. Eve covers the seven essential skills for how to manage and motivate a sales team.
Motivation
Would you like to motivate your staff to be positive at work - with their team members and customers? Now you can get into the mindset psychology of service motivation with psychologist Eve Ash's expert advice with our latest DVD, Getting Motivated, ( due for release in January 2009).
Service & Sales
Sales people need high level service and sales skills. Hear great tips from psychologists Eve Ash and Peter Quarry in 7 Key Sales Skills and Advanced Sales Techniques, How to Sell a New Idea, Sales and Service Turn-Offs and The Art of Questioning and How to Make a 5 Star Impression . The Process of Negotiation is essential for every sales person to understand.
Have fun teaching service and sales skills
Have fun training your staff to be happy at work with Kangaroo , or show them The Secret Service Awards or how to handle difficult customers on the phone with Managing Anger and Abuse .
Sales Stars
There is now plenty of research to suggest that the two underlying attitudes for sales success are confidence and persistence. A DVD package made some time ago provides a simple diagnostic tool to help you or your sales people to identify their negative sales beliefs and change these â¬turn them around. The negative beliefs that block sales success are:
- Self-Blaming
- Generalising
- Inaccurate Forecasting
- Needing Immediate Results
- Exaggerating
- Approval Seeking
- Comfort Seeking
Assessment Tools
One of the best ways to find out what skills your people lack is to do a training needs assessment using some 360° assessment tools online. These kinds of tools can be used successfully not only to assess training needs but to evaluate improvements: