Latest Releases - Training Video | Management Training | Customer Service Training

	Getting Motivated - MOTIVATE STAFF for 2010 A fun new animated video developed by psychologist Eve Ash to help people develop a positive mindset. Ideal for organizations wanting to motivate their teams to think positively and change negative thinking patterns. Download this PDF for more information.
	Sales and Service Masterclass - 2009 release Psychologist Peter Quarry hosts a panel of sales and service experts: Michael Schiffner, managing director of Collective Intelligence, an award-winning sales training consultancy, Gayarthri Buur-Jensen, a top retail sales manager, and Andrew Stuart, co-founder of real estate giant Hocking Stuart. Download the Sales and Service Masterclass Flyer
	Workplace Excellence - 2009 release This outstanding series of documentary case study programs was filmed in best practice organizations - an online recruitment business, a travel business, an Australian city government and a school. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organizations achieve workplace excellence. Ideal for managers, teams and staff at all levels. Download the Workplace Excellence Flyer
	Difficult People and Situations - 2009 release A series of 4 outstanding dramatized DVDs - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Covers: Open communication, conflict resolution, and teamwork. Leadership, feedback and problem solving Diversity, bullying and sexual harassment Customer service, managing complaints and quality assurance Download the Difficult People and Situations Series flyer
	Learning a la Carte: 18 Brand New Titles in 2009 - 2010! 10 Mistakes in Marketing Board Role and Responsibilities Building Strategic Alliances Controlling Credit Card Debt Corporate Social Responsibility Creative Brainstorming for Innovation How to Cope in Harsh Times Improving Governance Making Committees More Effective Managing Change in Tough Times Managing Multiple Sites Managing Personal Finances Outstanding Leadership Preparing Your Business Case Privacy Issues Succession Planning Talking Up Your Business Understanding Financial Information
	Take Away Training: Brand New Titles! 10 Healthy Work Habits Dealing with Manipulative People Handling the Difficult Customer How to Develop Your People Managing Boundaries Negotiating with Suppliers Regaining Control of Your Day Setting Agendas and Taking Minutes 10 Steps to Flawless Appraisal Interviews 6 Ways to Prevent Sloppy Work 9 Essentials for Exit Interviews Conducting Successful Discipline Interviews How to Mentor How to Survive Email Overload Overcoming Personal Barriers to Diversity The Art of Behavioural Interviewing
	Teaching and Learning - 2009 release A series of 4 outstanding dramatized DVDs - a must for every business! TEACHING & LEARNING is designed for teachers, staff and educators of young children. These programs, filmed on location, feature teachers, students, educators and parents. They provide practical examples and scenarios to ensure best practice in K-6 school level teaching and learning. Download the Teaching and Learning Flyer
	Job Interview Success Series - 2008 release A practical and comprehensive library resource for schools, institutes, universities and job centres. This dynamic new series uses a variety of case studies and examples, with excellent advice and practical information to help ensure success at a wide range of interviews. Download the Job Interview Success Series flyer
	Selection Interview Skills - 2008 release A practical series of programs for anyone involved in interviewing. A wide range of case studies will provide useful examples for evaluation, discussion and exploration of key skills. Ideal for managers, team leaders, consultants and trainers. Download the Selection Interview Skills Flyer