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Supervising Effectively
Duration: 9 Minutes
AUD $275.00
Synopsis

Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.

This video explores skills for supervising effectively, and mistakes supervisors often make.

Mistake 1 – Being Vague.
Marcus’ management style is vague and unclear.

Skill 1 – Use Goals to Achieve Results.
Serena uses goals and actions and measures results.  

Mistake 2 – Using Fear Tactics.
Carol bullies and blames, making it difficult to work with her.

Skill 2 – Listen and Be Supportive.
Marcus is an empathic supervisor who is easy to talk to.

Mistake 3 – Giving Poor Feedback. 
Carol blunt, often critical without being constructive.

Skill 3 – Acknowledge Good Work. 
Serena, Alex and Sam provide explanations.

Mistake 4 – Having Inappropriate Discussions. 
Serena divulges to Carol her personal feelings about a client during an office meeting.   

Skill 4 – Focus on Building Skills.
Good supervisors build strengths and encourage team members to improve on their weaknesses.

Key Learning Points

"Good supervisors bring out the best in their people. Bad supervisors make people want to leave"

SUPERVISE EFFECTIVELY

Don’t be vague
INSTEAD: Use goals to achieve results

Don’t use fear tactics
INSTEAD: Listen and be supportive

Don’t give poor feedback
INSTEAD: Acknowledge good work

Don’t have inappropriate discussions
INSTEAD: Focus on building skills

Mistake #1 – Being vague
Skill #1 – Use goals to achieve results

Mistake #2 – Using fear tactics
Skill #2 – Listen and be supportive

Mistake #3 – Giving poor feedback
Skill #3 – Acknowledge good work

Mistake #4 – Having inappropriate discussions
Skill #4 – Focus on building skills
 

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Psychological Rationale to Learning The producer, psychologist Eve Ash, has created this specific comedy approach to engage learners who are a media saturated generation that increasingly report being uninspired, unchallenged and bored by traditional or outdated training videos. Eve wanted to create a series that people want to see more of, want to discuss and then refer to when similar occasions arise at work- but with shared insight.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning. They can of course be coupled them with other programs like the SWITCH ON series, or WORKPLACE EXCELLENCE.

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
  • Comedy
STOCK CODE
CEC26
ISBN
9781921910296
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2012
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions