Video  Finder
Call Skills Indicator
Synopsis

Assess your skills with this 360 degree assessment tool. It provides a profile of your strengths and areas for development on these clusters of 20 skills:

Call Skills
Purple DotConveys a professional image
  • Speaks well
  • Uses professional protocols
  • Builds rapport
  • Willing to help
Red DotCommunicates clearly
  • Listens and questions
  • Gives information clearly
  • Appreciates human differences
Orange DotSatisfies customers
  • Well informed
  • Adds value
  • Follows through
  • Solves problems
  • Manages upset customers
Green DotFocuses on results
  • Achieves targets
  • Controls call time
  • Right first time
  • Committed to improvement
Blue DotStays positive
  • Stays calm
  • Sustains motivation
  • Maintains professionalism
  • Contributes to team
Package Description
Skill Indicator
Usage Examples
Media Type
 No Display
STOCK CODE
CSI
ISBN
1875645772
Publisher
Seven Dimensions