Problem Solving
Duration: 11 minutes
Synopsis
Take responsibility, be persistent and solve problems.
This video takes a case study approach to two everyday situations. Each requires telephone action and follow-up. Solutions to each problem call for the use of initiative and persistence and highlight the importance of acting promptly.
Key Learning Points
Problem Solving Strategies
- immediate action
- professional attitude
- listen and ask questions
- take personal responsibility
- outline further action
- keep the objective in sight
Getting it Right
- preparation
- getting the facts
- putting the story together
- being objective
- following up
Package Description
DVD and a 20-page workbook containing activities and to-dos.
Recommended Audiences
- Telephone Staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
No Display
Presentation Style
- Drama
STOCK CODE
BTS4
ISBN
1875645160
Published
Melbourne
Filming location
Australia
Release year
1989
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions