Alternative content
Problem Solving
This title is part of the
Basic Telephone Skills Set
USD $250.00
Buy Online USD $232.50
Duration: 11 minutes
Synopsis
Take responsibility, be persistent and solve problems.
This video takes a case study approach to two everyday situations. Each requires telephone action and follow-up. Solutions to each problem call for the use of initiative and persistence and highlight the importance of acting promptly.
Training Points
Problem Solving Strategies
- immediate action
- professional attitude
- listen and ask questions
- take personal responsibility
- outline further action
- keep the objective in sight
Getting it Right
- preparation
- getting the facts
- putting the story together
- being objective
- following up
Package Description
DVD and a 20-page workbook containing activities and to-dos.
Recommended Audiences:
- Telephone Staff
Distributed in the following format(s):
- DVD
Available in the following languages:
- English
Media Type:
Video Recording
Presentation Style:
- Drama
Stock Code: BTS4
ISBN: 1875645160
Published: Melbourne
Filmed in: Australia
Originally made: 1989
Remastered: 2006
Copyright held by: VEA
Published by: Eve Ash & Peter Quarry