Video  Finder
Problem Solving
Duration: 11 minutes
Synopsis
Take responsibility, be persistent and solve problems.
This video takes a case study approach to two everyday situations. Each requires telephone action and follow-up. Solutions to each problem call for the use of initiative and persistence and highlight the importance of acting promptly.
Key Learning Points

Problem Solving Strategies

  • immediate action
  • professional attitude
  • listen and ask questions
  • take personal responsibility
  • outline further action
  • keep the objective in sight

Getting it Right

  • preparation
  • getting the facts
  • putting the story together
  • being objective
  • following up
Package Description
DVD and a 20-page workbook containing activities and to-dos.
Recommended Audiences
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 No Display
Presentation Style
  • Drama
STOCK CODE
BTS4
ISBN
1875645160
Published
Melbourne
Filming location
Australia
Release year
1989
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions