Video  Finder
Customer Service Skills Indicator
Synopsis
Assess your skills with this 360 degree assessment tool. It provides a profile of your strengths and areas for development on these clusters of 20 skills:
Customer Service Skills
Purple DotCommitment to quality service
  • Delivers service standards
  • Maintains accurate records
  • Makes all customers feel welcome
  • Seeks to improve own performance
  • Exceeds expectations
Red DotPeople skills and attitudes
  • Projects a professional image
  • Shows confidence
  • Is consistently positive
  • Shows empathy
  • Builds relationships
  • Co-operates with others
Orange DotIdentifies and meets needs
  • Explores needs
  • Skilfully explains
  • Is fast and efficient
  • Delivers results
  • Follows through
Green DotHandles difficult situations
  • Multi-tasks effectively
  • Resolves complaints effectively
  • Handles difficult people
  • Influences and negotiates
Media Type
 No Display
Publisher
Seven Dimensions