Debt Collecting
Duration: 11 minutes
Synopsis
Demonstrates how to handle the three most difficult types of debt collection calls.
In today's tough economic climate, it is becoming more and more important for all organisations to ensure that their outstanding invoices are settled as quickly as possible. Being able to use the telephone effectively to collect debts is crucial. There are five basic skills required for debt collecting over the phone.
Key Learning Points
- Have facts at fingertips
- Ask for the money
- Be polite and persistent
- Keep client on side
- Have a strategy
Learning Outcomes
- Be able to describe the five key skills necessary for effective debt collection on the telephone
- Have practised these skills in a role-play and received constructive feedback
Package Description
DVD and a 9-page workbook containing activities and to-dos.
Recommended Audiences
- Telephone Staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
No Display
Presentation Style
- Drama
STOCK CODE
ATS2
ISBN
9781875645510
Published
Melbourne
Filming location
Australia
Release year
1993
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions