Video  Finder
7 Key Sales Skills
This title is part of the Take Away Training Series
Duration: 19 minutes
Synopsis
Avoid the classic mistakes and learn the essential skills to help you succeed in sales.
Ideal for face-to-face selling and telephone sales.
Key Learning Points

1. A Positive Start

  • Have a positive mindset when introducing yourself and talking to the client
  • Strong introduction ideas - breaking the ice

2. Build Continuous Rapport

  • Start a flowing conversation
  • Be real - have a chat if some paper work is taking time
  • Summarise what the customer says

3. Identify and Explore Needs

  • Ask their needs by asking about them.
  • Ask about their business and their role.
  • Find out if they have had previous problems in the same area

4. Present Solutions

  • Features vs Benefits - which to focus on when
  • Buying signals - how to look for them

5. Handling Objections

  • Common objections such as; Too expensive, Not enough time, Not today
  • Welcome the objection
  • Defer the objection
  • Focus on extras
  • Compare products to competitors
  • Show empathy
  • Present the best alternative option
  • Read body language
  • Use testimonials
  • Ask more questions

6. Close the Sale

  • Ask for the sale eg How would you like to pay? When would you like it to be delivered?
  • Conditional closing
  • Incremental closing

7. Completion

  • Paper work
  • Computer records
  • Follow up
  • A thank you
Package Description
DVD
Recommended Audiences
  • Sales Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT85
ISBN
9780980294743
Published
Melbourne
Filming location
Australia
Release year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions