Video  Finder
The Changing Role of Managers
This title is part of the Take Away Training Series
Duration: 15 minutes
Synopsis
Learn why managers have moved from 'cop' to 'coach'. Discover the six key ways to ensure a happy and productive team.
Key Learning Points

From 'cop' to 'coach':

  • Old style of authority - power and fear
  • 'Coach' style - importance of people as team and as individuals
  • Six coaching techniques

1. Clarifying expectations

  • The 'what' and the 'how'
  • Importance of induction
  • Specific procedures and performance standards

2. Build skills

  • One-on-one coaching
  • Formal courses
  • Learning through observation and practice

3. Enhance confidence

  • Praise and encouragement
  • Stepped approach
  • Constructive challenges

4. Encourage flexibility

  • Supporting and helping through a change
  • Uncovering blocks and difficulties
  • Social impact of change
  • Providing team members with some control

5. Resolve conflict

  • Modelling constructive behaviours
  • Mediation, eg. personality clashes

6. Develop motivation

  • 'Hot buttons' - eg. praise, encouragement, a new challenge
  • Learn what motivates different team members - ask them
Package Description
DVD
Recommended Audiences
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT61
ISBN
9781925287615
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions