Exceed Service Expectations is a video where you will learn to deliver brilliant customer service. Peter Quarry, psychology expert, provides some simple strategies for giving outstanding customer service and get glowing reviews in return.

Exceed Service Expectations is a video that encourages learners to aim to exceed client expectations, ensuring it is always a pleasure to do business with that organization. It will motivate learners to be that special person who always makes others feel good by delivering outstanding service that exceeds expectations. Word gets out quickly and the emotional and financial dividends for your business are undeniable.

• Connect with the customer quickly
• Make it a pleasure to deal with you
• Go the extra mile and give customers something they didn’t expect
• Listen to and resolve problems

• Service Staff
• Sales Staff
• Personal Use

• DVD
• Stream

• English