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Basic Telephone Skills Set
4 programs
To buy the WHOLE SERIES, click on the shopping cart above (no need to add individual titles to your cart). This series contains the following titles
Title
Description
Handling Messages
Take messages accurately and professionally. ... More...
Making Calls
Effective techniques for giving information and making a follow-up call. ... More...
Problem Solving
Take responsibility, be persistent and solve problems. ... More...
Receiving Calls
Answer calls and handle enquiries in a positive and professional manner. ... More...
Package Description
4 DVDs includes PDF workbook on Disc
Recommended Audiences
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
No Display
Presentation Style
  • Drama
STOCK CODE
BTSSET
ISBN
1875645047
PUBLISHED
Melbourne
FILMING LOCATION
Australia
RELEASE YEAR
1989
REMASTERED YEAR
2006
COPYRIGHT OWNER
ClickView
PUBLISHER
Seven Dimensions