Total Quality Service Set
Synopsis
Improve quality, efficiency and staff commitment in order to deliver superior customer service. Features Dr Karl Albrecht.
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This series contains the following titles
Title
Description
Customer Value - The Only Thing that Matters
Learn what gives value to your customers, internal or external, so they choose you over the competition. 12 minutes....
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The Fizzle Factor
You can learn from the mistakes of others so that your service improvement program will not fail....
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The TQS Model
Learn the blueprint for customer value with the five steps of the TQS model. ...
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Package Description
3 DVDs
Recommended Audiences
- All staff
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
No Display
Presentation Style
- Drama
STOCK CODE
TQSSET
ISBN
1875645349
PUBLISHED
Melbourne
FILMING LOCATION
Australia & USA
RELEASE YEAR
1992
REMASTERED YEAR
2007
COPYRIGHT OWNER
ClickView
PUBLISHER
Seven Dimensions