The Improving Service Series
Synopsis
An organisation wide strategy for excellence in service. A comprehensive package with specific modules aimed at managers, supervisors and service staff.
To buy the WHOLE SERIES, click on the shopping cart above (no need to add individual titles to your cart).
This series contains the following titles
Title
Description
Getting Organised to Serve
This two-part module outlines how organisations can get their 'service mix' right by overhauling internal systems, rem...
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Selecting for Service
This two-part module focusses on the selection issues that are common to all service jobs. It covers some of the ge...
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Selling Our Services
All service involves selling, and selling entails meeting needs. This two-part module shows how service staff can i...
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Service Burnout
Service burnout is a stress reaction suffered by many frontline and service staff.
This module covers physic...
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Service Leadership
Exceptional service must start with senior managers. Service leadership involves staying in touch with customers, c...
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Serving People
Customers and clients want to be served in a positive way.
This two-part module will help frontline staff de...
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Supervising for Service
The supervisor of frontline service staff performs a vital role. It is the supervisor, more than any other person i...
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Unhappy Customers
Complaints from customers and clients about some aspects of service are inevitable.
This two-part module loo...
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Package Description
8 DVDs and PDF Leader's guide on disk
Recommended Audiences
- Service Staff
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
No Display
Presentation Style
- Drama
STOCK CODE
ISSET
PUBLISHED
Melbourne
FILMING LOCATION
Australia
RELEASE YEAR
1988
REMASTERED YEAR
2006
COPYRIGHT OWNER
ClickView
PUBLISHER
Seven Dimensions