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QUALITY & SERVICE EXCELLENCE: List of resources
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A System of Change Series
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USD $1,200.00
Buy Now
Buy Online USD $1,116.00
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Ideas, strategies and insights to help manage change effectively.
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Can Do
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USD $250.00
Buy Now
Buy Online USD $232.50
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Bob Ansett's philosophy shows managers how to promote a service culture.
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Client Relationships Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Creating a High Performance Workplace Series
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USD $2,220.00
Buy Now
Buy Online USD $2,064.60
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Produced by Eve Ash in consultation with Dr Kevin Griffiths, this ...
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Damage Control
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USD $445.00
Buy Now
Buy Online USD $413.85
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An excellent case study of a major product delivery disaster and a very angry client - all superbl...
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Ethical Behaviour
from:
Q&A Series
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USD $290.00
Buy Now
Buy Online USD $269.70
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What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviou...
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Getting Motivated
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USD $445.00
Buy Now
Buy Online USD $413.85
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...
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Innovation & Continuous Improvement
from:
Workplace Excellence
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USD $445.00
Buy Now
Buy Online USD $413.85
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New Release!!! Inspire everyone to be creative, offer sug...
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Leadership for Quality Service
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USD $290.00
Buy Now
Buy Online USD $269.70
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In this video, hear from a former Disney executive about how leade...
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Managing Multiple Sites
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USD $290.00
Buy Now
Buy Online USD $269.70
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Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A...
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Passion at work Skills Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Sales & Service Turn-Offs
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USD $290.00
Buy Now
Buy Online USD $269.70
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Identify the ten core principles of excellent service and what typically turns customers off...
More...
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Sales and Service Masterclass Series
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USD $1,595.00
Buy Now
Buy Online USD $1,483.35
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Ideal for group training and self-development..with excellent workbook and handouts.
<...
More...
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Service Skills Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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The Improving Service Series
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USD $1,595.00
Buy Now
Buy Online USD $1,483.35
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An organisation wide strategy for excellence in service. A comprehensive package with specif...
More...
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Total Quality Service Set
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USD $750.00
Buy Now
Buy Online USD $697.50
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Improve quality, efficiency and staff commitment in order to deliver superior customer service. Features Dr Karl Albrech...
More...
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Workplace Excellence
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USD $2,670.00
Buy Now
Buy Online USD $2,483.10
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New Release! This outstanding series of documentary ...
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