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CONFLICT RESOLUTION: List of resources
Title & Format Price Description
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6 Ways to Resolve Conflict
USD $319.00 Buy Online USD $303.05 Learn six practical techniques to resolve conflict in the workplace and achieve effective re...
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7 Ways to Handle a Difficult Boss
USD $319.00 Buy Online USD $303.05 Stop complaining and start working on solving the problem.
Learn seven specific st...
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Apologizing Carefully
USD $275.00 Buy Online USD $261.25

Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of so...

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Assertive With Adults
USD $99.00 Buy Online USD $94.05 Learn to clearly and assertively negotiate with teachers, parents and other adults to achieve satisfying outcomes....
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Breaking Bullying
USD $275.00 Buy Online USD $261.25

Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his t...

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Bullying and Harassment
USD $495.00 Buy Online USD $470.25

Bullying, harassment and especially sexual harassment is unacceptable in any workplace.

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Coaching to Resolve Conflict
USD $605.00 Buy Online USD $574.75

This program will provide viewers with the knowledge and skills th...

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Conflict Management Indicator
USD $59.40 Buy Online USD $56.43 Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
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Conflict within Teams
USD $319.00 Buy Online USD $303.05 Learn skills to identify and resolve conflict between team members. ...
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Damage Control
USD $495.00 Buy Online USD $470.25

An excellent case study of a major product delivery disaster and a very angry client - all superbl...

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Dealing With Conflict
from the series: People Skills Series
USD $495.00 Buy Online USD $470.25 Conflicts at work waste an enormous amount of time and energy. In this video see practical e...
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Dealing with Abusive & Threatening Calls
USD $319.00 Buy Online USD $303.05 Discover the six skills for managing angry, abusive and threatening callers and how to end a...
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Dealing with Conflict Case Studies
USD $605.00 Buy Online USD $574.75

These four case studies taken from three programs by Ash Quarry, provide great discussion starters...

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Dealing with Difficult People
USD $319.00 Buy Online USD $303.05 Develop techniques to handle angry, abusive or uncooperative people. ...
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Dealing with Manipulative People
USD $319.00 Buy Online USD $303.05

Working with manipulative people can be difficult, as they have the ability to influence you or ev...

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Difficult People and Situations
USD $1,628.00 Buy Online USD $1,546.60

A series of 4 outstanding dramatized DVDs - a must for every business!

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Diffusing Anger
USD $275.00 Buy Online USD $261.25

Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, whi...

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Family Fireworks
USD $99.00 Buy Online USD $94.05 Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
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Friendships - Making And Breaking
USD $99.00 Buy Online USD $94.05 Find out about the value of friendships by exploring issues of loyalty, trust and jealousy....
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Getting Motivated
USD $495.00 Buy Online USD $470.25

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...

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Handling Complaints
USD $319.00 Buy Online USD $303.05 Resolve problems and gain positive outcomes from difficult situations. ...
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Leadership Sins
USD $495.00 Buy Online USD $470.25

Leadership requires awareness, open communication and the ability to empower others. David makes s...

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Losing Your Cool
USD $99.00 Buy Online USD $94.05 Why do people get angry? Learn ways to deal with your own anger and that of others...
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Managing Difficult Customers and Complaints
USD $319.00 Buy Online USD $303.05
Ideal for group training and self-development..with excellent workbook and handouts.
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Managing Disagreements Constructively
USD $319.00 Buy Online USD $303.05

This video covers the range of ways to manage disagreements and co...

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Managing a Complainer
USD $275.00 Buy Online USD $261.25

Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak...

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Mediating Disputes
from the series: People Skills Series
USD $495.00 Buy Online USD $470.25 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts....
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Open Communication & Teamwork
from the series: Workplace Excellence
USD $495.00 Buy Online USD $470.25

New Release !!!

Learn how to communicate effectively to ac...

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Overcoming Objections
USD $319.00 Buy Online USD $303.05
Ideal for group training and self-development..with excellent workbook and handouts.
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Overcoming Personal Barriers to Diversity
USD $319.00 Buy Online USD $303.05

Just about every organisation is interested in diversity and has introduced policies and program...

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Peer Mediation
from the series: Teaching and Learning
USD $275.00 Buy Online USD $261.25
Four young primary school students are encountering problems in the schoolyard. Peer mediators...
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Personality Clash
USD $495.00 Buy Online USD $470.25

Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti...

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Surviving Team Conflicts
USD $275.00 Buy Online USD $261.25

Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-...

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Switch On - Respect
from the series: Switch On Series
USD $275.00 Buy Online USD $261.25

 

SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgme...

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Switch On - Service
from the series: Switch On Series
USD $275.00 Buy Online USD $261.25

 

SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...

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Switch On Series
USD $935.00 Buy Online USD $888.25

The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...

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The Psychology of Saying Sorry
USD $319.00 Buy Online USD $303.05

Find out why people have such difficulty apologizing when somethin...

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Understanding Personality Differences
from the series: Q&A Series
USD $319.00 Buy Online USD $303.05

Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet pe...

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Unhappy Customers
USD $275.00 Buy Online USD $261.25

Complaints from customers and clients about some aspects of servic...

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